Christopher Ezike
Bayonne
Summary
Dynamic LEAD PROJECT MANAGER from SMAC NG with a proven track record in project coordination, and digital video editing. Spearheaded mental health initiatives, achieving significant community impact. Skilled in IT support and, empathetic customer relationship management, I excel in stakeholder engagement, driving a 70% increase in loyalty program membership at Air Peace Ltd.
Overview
7
7
years of professional experience
1
1
Certification
Work History
LEAD PROJECT CONSULTANT
SMAC NG
01.2022 - Current
- Organize mental health workshops and events that contribute to community well-being and mental health education.
- Design promotional materials (flyers, posters, and digital content) to raise awareness of mental health in Nigeria.
- Develop project plans and timelines to ensure successful completion of projects.
CUISINIER POLYVALENT(Student Contract)
PRIMA Les Colonnes De Biarritz
Biarritz
07.2023 - 08.2024
- Ensured food quality and presentation met restaurant standards, enhancing customer dining experiences.
- Maintained stock levels and managed kitchen safety protocols, supporting efficient kitchen operations.
- Maintained cleanliness of kitchen and food preparation areas to meet safety standards.
- Inspected supplies, equipment, or work areas to ensure conformance to established standards.
IT SUPPORT OFFICER
Midastouch Solutions
Abuja
05.2021 - 12.2023
- Provided comprehensive IT support across multiple channels, reducing resolution time for technical issues.
- Managed the purchasing, maintenance, and repairs of IT equipment, optimizing operational efficiency.
- Engaged clients proactively to offer technical solutions, expanding the company's client base.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
LOYALTY PROGRAM COORDINATOR/Customer Support Specialist
Air Peace Ltd, Airline
Lagos
08.2017 - 02.2021
- Developed strategies to expand loyalty program membership, achieving an outstanding 70% increase in members.
- Prepared reports on progress towards program goals for management review.
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Collaborated with IT and business departments to troubleshoot and enhance loyalty management systems.
- Led customer satisfaction initiatives, resolved complaints, and improved overall service delivery.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
Education
Master 2 - European and International Business Studies
IAE PAU-BAYONNE (UNIVERSITÉ DE PAU ET DES PAYS DE L'ADOUR)
Bayonne, France08-2025
Master 1 - European and International Business Studies
IAE PAU-BAYONNE (UNIVERSITÉ DE PAU ET DES PAYS DE L'ADOUR)
Bayonne, France08-2024
Bachelor of Science - Computer Science
UNIVERSITY OF ABUJA
Abuja, Nigeria08-2024
Skills
- IT Support
- Digital Video Editing
- Visual Communication Design
- Software Proficiency
- AI proficiency
- Customer Relationship Management
- Project Coordination
- Content Development
- Creativity
- Effective Reasoning Skills
- Negotiation
- Leadership
- Analytical Problem Solving
- Team Collaboration
- Effective Listening
- Constructive Mindset
- Optimistic Mindset
- Adaptability
- Communication
- Empathy
Certification
- Front-End Web Development, METAFORCE TECHNOLOGY LIMITED, Abuja, Nigeria.
- The Digital Economy: Effective Supply Chain Management, THE OPEN UNIVERSITY BUSINESS SCHOOL.
- Digital Skills: Social Media, ACCENTURE.
- Business Fundamentals: Customer Engagement, THE OPEN UNIVERSITY.
- Management and Leadership: Growing as a Manager, THE OPEN UNIVERSITY.
- Youth Football Coaching: Developing Creative Players, UNIVERSITY OF BIRMINGHAM AND THE FOOTBALL ASSOCIATION (THE FA).
Volunteer Experience
COMMUNITY OF SANT' EGIDIO, NIGERIA.
- Facilitated humanitarian aid and educational programs for underprivileged children and the elderly.
- Organized interfaith youth conferences across regions to foster peace and mutual understanding in crisis areas.
Languages
English
First Language
French
Elementary (A2)
A2
References
References available upon request.
Timeline
CUISINIER POLYVALENT(Student Contract)
PRIMA Les Colonnes De Biarritz
07.2023 - 08.2024
LEAD PROJECT CONSULTANT
SMAC NG
01.2022 - Current
IT SUPPORT OFFICER
Midastouch Solutions
05.2021 - 12.2023
LOYALTY PROGRAM COORDINATOR/Customer Support Specialist
Air Peace Ltd, Airline
08.2017 - 02.2021
- Front-End Web Development, METAFORCE TECHNOLOGY LIMITED, Abuja, Nigeria.
- The Digital Economy: Effective Supply Chain Management, THE OPEN UNIVERSITY BUSINESS SCHOOL.
- Digital Skills: Social Media, ACCENTURE.
- Business Fundamentals: Customer Engagement, THE OPEN UNIVERSITY.
- Management and Leadership: Growing as a Manager, THE OPEN UNIVERSITY.
- Youth Football Coaching: Developing Creative Players, UNIVERSITY OF BIRMINGHAM AND THE FOOTBALL ASSOCIATION (THE FA).
Master 2 - European and International Business Studies
IAE PAU-BAYONNE (UNIVERSITÉ DE PAU ET DES PAYS DE L'ADOUR)
Master 1 - European and International Business Studies
IAE PAU-BAYONNE (UNIVERSITÉ DE PAU ET DES PAYS DE L'ADOUR)
Bachelor of Science - Computer Science
UNIVERSITY OF ABUJA
Similar Profiles
Cassandre LAURENTCassandre LAURENT
CHARGÉE DE PRODUCTION, MÉDIATION, LOGISTIQUE at SMAC 07CHARGÉE DE PRODUCTION, MÉDIATION, LOGISTIQUE at SMAC 07
Terrilee StoneTerrilee Stone
Gallery Manager at SMAC Gallery StellenboschGallery Manager at SMAC Gallery Stellenbosch
Béatrice TUBéatrice TU
Apprenticeship Project Management Assistance at SMAC IDF EtanchéitéApprenticeship Project Management Assistance at SMAC IDF Etanchéité