Cinzia Congedo
Lecce
Summary
I am a tourism and hospitality professional with solid experience in both front and back office roles, including positions of responsibility. I am also passionate about the digital world, which has allowed me to build a new career path over time within communication and marketing agencies. I am currently enrolled in a Bachelor's degree in Economics with a focus on Sales and Marketing at Università Mercatorum. A professional appearance, strong language skills, empathy with both team members and clients, along with a positive drive and curiosity, complete my profile and make me adaptable to any work environment.
Overview
15
15
years of professional experience
Work History
Social Media Manager
Freelance
2022.01 - 2023.10
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed and executed content strategies to enhance customer engagement across social media platforms.
- Created and managed editorial calendars and email marketing campaigns, driving increased audience interaction by over 30%.
- Monitored social community engagement and participated in field events to strengthen customer relationships.
Administrative Assistant
Capri Moonlight Wine Company
2021.10 - 2022.05
- Managed administrative documentation and order processing, ensuring timely shipment and compliance with industry regulations.
- Executed marketing initiatives and provided customer care, enhancing client engagement and satisfaction.
- Coordinated community funding applications in the wine sector, improving operational efficiency and project funding success.
Sales Assistant
Swadeshi Club Hotel
2021.03 - 2021.09
- Managed individual and group bookings for a hotel group, enhancing customer engagement and satisfaction.
- Developed tailored commercial offers, contributing to increase in client acquisition.
- Provided marketing support
Booking Manager
Travelminds | Hotel Consulting Company
2015.09 - 2019.10
- Managed hotel booking office for individual and group reservations, ensuring seamless transitions for clients.
- Oversaw stakeholder relationships, enhancing communication with hotel directors and service heads.
- Led onboarding initiatives for hotel staff on CRM and integrated software, improving service delivery.
- Simultaneously managed multiple projects while leading a team to achieve operational goals.
Booking Specialist
Travelminds | Hotel Consulting Company
2015.01 - 2015.09
- Managed high call volumes with exceptional professionalism, maintaining a high level of customer satisfaction throughout the process.
- Increased customer service success rates by quickly resolving issues.
Receptionist
Al Pescatore Hotel ****
2014.07 - 2014.10
- Managed individual and group bookings, enhancing customer service in the hospitality sector.
- Utilized channel manager for effective rate management and optimization.
Receptionist
QUIHOTEL ****
2014.04 - 2014.07
- Managed individual and group bookings, enhancing customer service in the hospitality sector.
- Utilized channel manager for effective rate management and optimization.
Receptionist
Relais Valle Dell'Idro
2013.06 - 2013.10
- Managed individual and group bookings, enhancing customer service in the hospitality sector.
- Utilized channel manager for effective rate management and optimization.
Receptionist
Hilton Garden Inn Hotel
2012.09 - 2013.05
- Managed individual and group bookings, enhancing customer service in the hospitality sector.
- Utilized channel manager for effective rate management and optimization.
Guest Service Officer
Costa Cruise Lines
2010.03 - 2010.05
- Managed front office operations, addressing customer complaints and inquiries, ensuring a seamless onboarding experience for guests.
- Handled cash transactions and assisted in boarding processes, enhancing customer satisfaction and operational efficiency.
Assistant Hotel Manager
Costa Cruise Lines
2009.03 - 2009.07
- Supported General Manager in operational tasks, enhancing guest relations on board
- Meetings coordinator
Guest Service Officer
Costa Cruise Lines
2008.07 - 2008.11
- Managed front office operations, addressing customer complaints and inquiries, ensuring a seamless onboarding experience for guests.
- Handled cash transactions and assisted in boarding processes, enhancing customer satisfaction and operational efficiency.
Education
Bachelor - Business And Managerial Economics
Mercatorum University
Roma, Italy2026-04
Advanced Training Course - Hospitality Management
Up Level Business School
Napoli, Italy2020-05
Advanced Training Course - Digital Marketing
Ninja Marketing
Roma, Italy2018-03
High School Diploma -
Liceo Scientifico A. Vallone
Galatina, Italy2007-06
Skills
- Social media management
- Email marketing
- Analytics and reporting
- Customer service and support
- Travel coordination
- Office administration
- Training and mentoring
- Teamwork and collaboration
- Interpersonal skills
- Professional and polished presentation
- Meticulous and organized
- Training and mentoring
Languages
English
Upper intermediate (B2)
French
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Social Media Manager
Freelance
2022.01 - 2023.10
Administrative Assistant
Capri Moonlight Wine Company
2021.10 - 2022.05
Sales Assistant
Swadeshi Club Hotel
2021.03 - 2021.09
Booking Manager
Travelminds | Hotel Consulting Company
2015.09 - 2019.10
Booking Specialist
Travelminds | Hotel Consulting Company
2015.01 - 2015.09
Receptionist
Al Pescatore Hotel ****
2014.07 - 2014.10
Receptionist
QUIHOTEL ****
2014.04 - 2014.07
Receptionist
Relais Valle Dell'Idro
2013.06 - 2013.10
Receptionist
Hilton Garden Inn Hotel
2012.09 - 2013.05
Guest Service Officer
Costa Cruise Lines
2010.03 - 2010.05
Assistant Hotel Manager
Costa Cruise Lines
2009.03 - 2009.07
Guest Service Officer
Costa Cruise Lines
2008.07 - 2008.11
Bachelor - Business And Managerial Economics
Mercatorum University
Advanced Training Course - Hospitality Management
Up Level Business School
Advanced Training Course - Digital Marketing
Ninja Marketing
High School Diploma -
Liceo Scientifico A. Vallone