Cinzia Congedo
Lecce
Summary
I am a tourism and hospitality professional with solid experience in both front and back office roles, including positions of responsibility. I am also passionate about the digital world, which has allowed me to build a new career path over time within communication and marketing agencies. I am currently enrolled in a Bachelor's degree in Economics with a focus on Sales and Marketing at Università Mercatorum. A professional appearance, strong language skills, empathy with both team members and clients, along with a positive drive and curiosity, complete my profile and make me adaptable to any work environment.
Overview
15
15
years of professional experience
Work History
Social Media Manager
Freelance
Italy (Remote)
01.2022 - 10.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed and executed content strategies to enhance customer engagement across social media platforms.
- Created and managed editorial calendars and email marketing campaigns, driving increased audience interaction by over 30%.
- Monitored social community engagement and participated in field events to strengthen customer relationships.
Administrative Assistant
Capri Moonlight Wine Company
Napoli, Italy
10.2021 - 05.2022
- Managed administrative documentation and order processing, ensuring timely shipment and compliance with industry regulations.
- Executed marketing initiatives and provided customer care, enhancing client engagement and satisfaction.
- Coordinated community funding applications in the wine sector, improving operational efficiency and project funding success.
Sales Assistant
Swadeshi Club Hotel
Napoli, Italy
03.2021 - 09.2021
- Managed individual and group bookings for a hotel group, enhancing customer engagement and satisfaction.
- Developed tailored commercial offers, contributing to increase in client acquisition.
- Provided marketing support
Booking Manager
Travelminds | Hotel Consulting Company
Taviano, Italy
09.2015 - 10.2019
- Managed hotel booking office for individual and group reservations, ensuring seamless transitions for clients.
- Oversaw stakeholder relationships, enhancing communication with hotel directors and service heads.
- Led onboarding initiatives for hotel staff on CRM and integrated software, improving service delivery.
- Simultaneously managed multiple projects while leading a team to achieve operational goals.
Booking Specialist
Travelminds | Hotel Consulting Company
Taviano, Italy
01.2015 - 09.2015
- Managed high call volumes with exceptional professionalism, maintaining a high level of customer satisfaction throughout the process.
- Increased customer service success rates by quickly resolving issues.
Receptionist
Al Pescatore Hotel ****
Gallipoli, Italy
07.2014 - 10.2014
- Managed individual and group bookings, enhancing customer service in the hospitality sector.
- Utilized channel manager for effective rate management and optimization.
Receptionist
QUIHOTEL ****
Porto Cesareo, Italy
04.2014 - 07.2014
- Managed individual and group bookings, enhancing customer service in the hospitality sector.
- Utilized channel manager for effective rate management and optimization.
Receptionist
Relais Valle Dell'Idro
Otranto, Italy
06.2013 - 10.2013
- Managed individual and group bookings, enhancing customer service in the hospitality sector.
- Utilized channel manager for effective rate management and optimization.
Receptionist
Hilton Garden Inn Hotel
Lecce, Italy
09.2012 - 05.2013
- Managed individual and group bookings, enhancing customer service in the hospitality sector.
- Utilized channel manager for effective rate management and optimization.
Guest Service Officer
Costa Cruise Lines
Genova, Italy
03.2010 - 05.2010
- Managed front office operations, addressing customer complaints and inquiries, ensuring a seamless onboarding experience for guests.
- Handled cash transactions and assisted in boarding processes, enhancing customer satisfaction and operational efficiency.
Assistant Hotel Manager
Costa Cruise Lines
Genova, Italy
03.2009 - 07.2009
- Supported General Manager in operational tasks, enhancing guest relations on board
- Meetings coordinator
Guest Service Officer
Costa Cruise Lines
Genova, Italy
07.2008 - 11.2008
- Managed front office operations, addressing customer complaints and inquiries, ensuring a seamless onboarding experience for guests.
- Handled cash transactions and assisted in boarding processes, enhancing customer satisfaction and operational efficiency.
Education
Bachelor - Business And Managerial Economics
Mercatorum University
Roma, Italy04-2026
Advanced Training Course - Hospitality Management
Up Level Business School
Napoli, Italy05-2020
Advanced Training Course - Digital Marketing
Ninja Marketing
Roma, Italy03-2018
High School Diploma -
Liceo Scientifico A. Vallone
Galatina, Italy06-2007
Skills
- Social media management
- Email marketing
- Analytics and reporting
- Customer service and support
- Travel coordination
- Office administration
- Training and mentoring
- Teamwork and collaboration
- Interpersonal skills
- Professional and polished presentation
- Meticulous and organized
- Training and mentoring
Languages
English
Upper intermediate (B2)
French
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Social Media Manager
Freelance
01.2022 - 10.2023
Administrative Assistant
Capri Moonlight Wine Company
10.2021 - 05.2022
Sales Assistant
Swadeshi Club Hotel
03.2021 - 09.2021
Booking Manager
Travelminds | Hotel Consulting Company
09.2015 - 10.2019
Booking Specialist
Travelminds | Hotel Consulting Company
01.2015 - 09.2015
Receptionist
Al Pescatore Hotel ****
07.2014 - 10.2014
Receptionist
QUIHOTEL ****
04.2014 - 07.2014
Receptionist
Relais Valle Dell'Idro
06.2013 - 10.2013
Receptionist
Hilton Garden Inn Hotel
09.2012 - 05.2013
Guest Service Officer
Costa Cruise Lines
03.2010 - 05.2010
Assistant Hotel Manager
Costa Cruise Lines
03.2009 - 07.2009
Guest Service Officer
Costa Cruise Lines
07.2008 - 11.2008
Bachelor - Business And Managerial Economics
Mercatorum University
Advanced Training Course - Hospitality Management
Up Level Business School
Advanced Training Course - Digital Marketing
Ninja Marketing
High School Diploma -
Liceo Scientifico A. Vallone