Ciro Filomena
Summary
Perceptive Senior Business Analyst with 3 years driving successful business processes for Retail companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
8
8
years of professional experience
Work History
Senior Business Analyst
Bata - Compar Spa
05.2023 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Directed business analysts in executing and delivering various tactical and strategic plans.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Evaluated trends to understand competitive environments and assess current strategies.
- Analyzed performance metrics to identify opportunities to increase sales.
- Created and improved intelligence resources to facilitate consistent data management strategies.
Business Analyst Specialist
AW LAB - Compar Spa
06.2021 - 05.2023
- Analyzed business developments and monitored market trends.
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.
- Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Senior Store Manager
AW LAB - Compar Spa
08.2015 - 05.2021
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Promoted business strategy by implementing improvements based on guest feedback.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Planned and assigned workload by delegating tasks and directing team members.
- Guided daily activities, overseeing accounts receivable, inventory reporting, and bank deposits.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Directed strategic workforce planning, performance management, and benefits administration.
Education
Master of Science - Data Science
Neural Academy
Roma06.2022
Management Engineering - Engineering Technology
Università Niccolò Cusano
Roma07.2019
Bachelor of Science - Logistics And Materials Management
Confindustria - Il Sestante
Ravenna07.2014
High School Diploma -
Liceo Scientifico G. Moscati
Grottaglie07.2011
Skills
- SAP
- Power Bi
- Excel
- Python
- CRM Systems
- Business Recovery and Sustainability
- Traffic Analysis
- K-Means Clustering
- KPI Tracking
- Logistic Regression
Basketball
I played basketball for eight years achieving great results with my team.
After several transfers I found a new team, entering arenas is always exciting and the challenge is always welcome.
Languages
English
Upper intermediate (B2)
Timeline
Senior Business Analyst
Bata - Compar Spa
05.2023 - Current
Business Analyst Specialist
AW LAB - Compar Spa
06.2021 - 05.2023
Senior Store Manager
AW LAB - Compar Spa
08.2015 - 05.2021
Master of Science - Data Science
Neural Academy
Management Engineering - Engineering Technology
Università Niccolò Cusano
Bachelor of Science - Logistics And Materials Management
Confindustria - Il Sestante
High School Diploma -
Liceo Scientifico G. Moscati
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