Ciro Liotta
Napoli,Campania
Profilo professionale
Experienced hospitality professional with a strong background in restaurant and bar management. Proven ability to deliver superior customer service, manage staff efficiently, and maintain high standards of quality and compliance. Seeking to leverage my expertise in a dynamic managerial role within the hospitality industry.
Panoramica
10
10
anni di esperienza
Esperienza lavorativa
Director of Food and Beverage
Lost Paradise Resort
Napoli, Napoli
04.2024 - ad oggi
- Provided guidance and direction to subordinates, monitoring performance.
- Created and maintained good working relations with suppliers, negotiated terms of business and costs.
- Managed food control and updated HACCP books daily.
- Performed cash-ups and daily reports.
- Engaged in bartending for daily operations.
- Created new signature cocktails.
- Organized and customized private parties.
- Delivered superior service and maximized customer satisfaction.
- Responded efficiently and accurately to customer complaints.
Restaurant and Bar Manager
Hyatt
Amsterdam
05.2022 - 03.2024
- Interacted with management of other departments, developing solid working relationships.
- Provided guidance and direction to subordinates, monitoring performance.
- Maintained good relations with suppliers, negotiated terms for hotel benefit.
- Updated HACCP books daily.
- Performed cash-ups and daily reports.
- Hired and trained staff according to company policy.
- Scheduled staff and conducted menu engineering.
- Designed exceptional menus using Canva and Idesign.
- Coordinated daily front and back of house operations.
- Delivered superior service and maximized customer satisfaction.
- Regularly reviewed product quality and researched new vendors.
- Organized and supervised shifts, appraised staff performance.
- Estimated future needs for goods and ensured compliance with sanitation regulations.
- Managed restaurant's image and suggested improvements.
- Controlled operational costs and identified measures to cut waste.
- Created detailed reports on revenues and expenses.
- Promoted the brand in the local community through events.
Assistent Manager
FIKO
Amsterdam
07.2021 - 05.2022
- Provided guidance and direction to subordinates, monitored performance.
- Maintained good relations with suppliers.
- Scheduled staff and managed food costs.
- Conducted food control, staff training, and cash-outs.
- Performed stock-take duties.
F&B shift leader
Izakaya Asian Kitchen & Bar
Amsterdam
09.2020 - 08.2021
- Greeted and welcomed customers with enthusiasm.
- Presented food and beverage menus, explained dining concepts, made recommendations.
- Took food and beverage orders, served according to standards.
- Ensured customer satisfaction and handled payments.
- Actively used selling techniques to exceed customer expectations.
- Performed daily mise en place according to standards.
Breakfast Supervisor
SirAlberHotel
Amsterdam
03.2017 - 09.2020
- Interacts with management of other department Whitin areas of responsibilities and develops solidworking relationship with them
- Provide guidance and direction to subordinates and monitoring performances
- Create and maintain good working relations with suppliers, negotiate terms of business and cost to benefit of the Hotel Provides proper trainings and development for the employees Food control updating the HACCP books daily Cash-up and daily report Staff scheduling Minibar Breakfast team leader
Breakfast Team Leader The Duchess, Amsterdam
W Hotel
Amsterdam , Noord Holland
09.2016 - 03.2017
- Provided excellent customer service according to standards.
- Performed cash-ups and daily reports.
- Conducted food control and staff management.
Assistant Restaurant Manager
Ice Bakery Restaurant Pizzeria
Amsterdam
11.2013 - 08.2016
- Responsible for maintaining a high profile of the restaurant Cost control Staff control and scheduling Create and maintain good working relations with all suppliers and negotiate terms of business Cash-up Reports Update the HACCP book daily
Istruzione
Hospitality Business - Tourism
IPSAR GIOACCHINO ROSSINI NAPOLI
Napoli08.2002
Competenze
- Skills
- Business Development
- Project Management
- Recruitment
- Communication
- Leadership
- Operations Management
- People Management
- Problem Solving
- Team Building
- Sales Management
- Time Management
- Training and Development
- Technical Skills: Food cost management, HACCP compliance, Menu engineering, Staff training, Bartending, Stock-taking
- Soft Skills: Customer service, Negotiation, Time management
Cronologia
Director of Food and Beverage
Lost Paradise Resort
04.2024 - ad oggi
Restaurant and Bar Manager
Hyatt
05.2022 - 03.2024
Assistent Manager
FIKO
07.2021 - 05.2022
F&B shift leader
Izakaya Asian Kitchen & Bar
09.2020 - 08.2021
Breakfast Supervisor
SirAlberHotel
03.2017 - 09.2020
Breakfast Team Leader The Duchess, Amsterdam
W Hotel
09.2016 - 03.2017
Assistant Restaurant Manager
Ice Bakery Restaurant Pizzeria
11.2013 - 08.2016
Hospitality Business - Tourism
IPSAR GIOACCHINO ROSSINI NAPOLI