Clara Vargiu

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

- September 2019: I joined the Amazon company as a customer service employee, dealing with the management of Primary customers through the CSC platform.
- October 2019: I am included in the Business Team, interfacing with a different segment of customers, namely companies.

ACTIVITIES, COMPETENCES AND SKILLS DEVELOPED IN AMAZON

In recent years, up to today, I have also been engaged in various activities including:

• February 2020 - mentoring activity in support of new AB hires, providing help to new colleagues during the management of cases presented by clients, allowing me to perfect my problem solving skills.
• May 2020 - I join Team fun. Collaborating on the creation of fun and leisure activities for the entire site allowed me to develop creativity skills.
  
• September 2021 - virtual mentoring activity in aid of a new AB class in Cairo during which I had the opportunity to support her individually by acquiring new management skills for an entire working group.
  
• January 2023 - I obtain the role of Contact Person for the Associate Forum which allows me to act as spokesperson for my Team by exposing problems and needs for approval within the company. It gave me the opportunity to hone my public speaking skills.
  
• February 2023 - inclusion in the AC3 Migration Team. Management of AB customers through a new platform still in beta version. I collaborate with the members of the AC3 Team on its development, continuing to maintain a high propensity for customer obsession despite the few means that the platform offered.
  
• March 2023 - shadowing activity with the role of internal program manager at Amazon's CAG10 company. I had the opportunity to demonstrate the use of the AC3 platform during contact management by providing positive and negative feedback with the aim of continually improving the system.
  
• April 2023 - I get the job as POC Cr Champion with which I undertake to verify the execution of the various training sessions of my AB Team on a weekly basis. This role allowed me to develop good work organization and respect deadlines.
  
• May 2023 - shadowing activity with staff external to CAG10, during which I had the opportunity to once again show the progress and developments of the AC3 platform to expert programmers, guests at CAG10, following which I received an Accolade.
  
• June 2023 - international AC3 roundtable. I was chosen to participate in the meeting with the aim of discussing the positive and negative advances of the AC3 platform in Italy by interfacing and comparing myself with colleagues from other nations.