Summary
Overview
Work History
Education
Skills
Certification
Personal Summary
Software
Timeline
Receptionist

CLARE BISHOP

Solaro,Milano

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organisational, research and time management skills. Solid history of success in fast-paced call centers for a luxury high end brand

Overview

19
19
years of professional experience
1
1
Certification
2
2
Languages

Work History

Customer Service

Maserati Customer Care
06.2020 - Current
  • Manage customer calls and email enquires worldwide for Maserati in the English language. Liaising with multiple internal departments, aftersales managers and dealers for various markets to be able to provide a customer response in a timely manner. Offer support for customers and prepare final communication.
  • Perform all welcome calls in english to new customers in EMEA region.
  • English translations from Italian to English for Maserati HQ Modena, including various dealer bulletins and notices.
  • Maintain a professional manor with customers and act quickly to find a resolution. Work well independently and within a team in highly stressful situations for a luxury high-end brand.

Marketing Assistant

Maserati GB Lead Coordinator
11.2017 - 06.2021
  • Support for Maserati GB dealers with Salesforce CRM systems. assist in the correct management of leads and daily monitoring of multiple databases, tracking all leads for the UK market. Liaising with General sales Managers, Marketing Managers for Maserati GB. Provide brief training for new dealers regarding the CRM systems.
  • Creation of campaigns on the CRM System and data uploads, send to dealers for quick action
  • Provide weekly report for registrations for new owners on the ‘’Maserati Owner App’’ for the UK market. Liaise with Customer Loyalty Managers at Maserati HQ in Modena
  • Perform Welcome calls to all new English-speaking customer for the EMEA region.
  • Direct contact with Marketing Manager for Maserati GB and North Europe.

Holistic Therapist

Self employed
05.2005 - 06.2009
  • Evaluation of the functioning of the neuro-musculoskeletal system and of the spine using a chiropractic diagnosis system.
  • Advice to patients on general well-being, nutrition and stress management.
  • Ask patients about their physical and emotional health, lifestyle and diet to determine potential causes of pain.
  • Determination of adequate treatments to achieve balance in the body Patient education on post-therapeutic procedures

Sales Assistance

Sales - Natural Health
09.2005 - 05.2009
  • Receptionist for on-site therapy centre Assistance with customer inquiries, dealing with issues and personal problems to help assist in person and over the phone Development of positive relationships with customers through a friendly welcome and excellent service Training and role of peer training of new staff

Education

Bachelor of Science - Biomedical Sciences

King’s College, University of London
01.1998

Skills

  • Strong Work Ethic
  • Solution Based Approach
  • Excellent Communication Skills
  • Team Player Mentality
  • Work well Independently
  • Empathetically Customer Focused
  • Great Attention to detail
  • Mother Tongue English

Certification

  • 2013 FHT Certifications - CKT 'Chirokinetic Therapy'
  • 2007 Body massage
  • 2006 Phytotherapy by A.Vogel / Reiki level 1/2/3
  • 2006 Beautician of Dr Hauschka
  • 2005 Reflexology / Anatonomy and Physics
  • 1992 BTEC Certficazioni - Gioveni Engineer

Personal Summary

Full of initiative, attention to detail and well organised. works well independently and within a team with a friendly, motivated and positive attitude with a solid work ethic. Highly effective in fast-paced work environments. Capable of completing tasks to strict deadlines. 

Software

Word and Excell

Salesforce CRM

Timeline

Customer Service

Maserati Customer Care
06.2020 - Current

Marketing Assistant

Maserati GB Lead Coordinator
11.2017 - 06.2021

Sales Assistance

Sales - Natural Health
09.2005 - 05.2009

Holistic Therapist

Self employed
05.2005 - 06.2009

Bachelor of Science - Biomedical Sciences

King’s College, University of London

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