Clarice Cosi
Florence
Summary
Organized and dependable candidate as Cabin Crew, successful at managing multiple priorities with a positive attitude.
5+ years jobs experience at managing multiple priorities through quality communication, organized attitude and
Confident in ability to collaborate with teams to solve problems and provide high standard of customer service. Dedicated to continuous improvement and an asset to team success.
Overview
8
8
years of professional experience
Work History
Hostess
Various Agencies
06.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Explained facility attractions to party guests and answered customer questions.
- Arranged tables and seating to comfortably seat party guests.
- Directed guests to correct areas for eating, dancing, and other services.
- Coordinated schedules with the rest of the team.
- Restocked concession stands with popcorn, candy and other products.
Group Leader
Primavera Viaggi
07.2022 - Current
- Participated in various outreach programs.
- Developed and implemented educational programs for youth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Responsible for overseeing minors during their study abroad time in London.
Work Reception
Various Agencies
04.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Childcare Assistant
Born To Life
05.2018 - 12.2019
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Responded to inquiries from parents and guardians.
Steward
ACF Fiorentina
01.2016 - 02.2017
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions..
- Promoted accident prevention through proper and acceptable levels of security through accurate and polite checks of all customers belongings.
- Helped team meet expected demands.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Provided polite guidance around the stadium.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
Education
No Degree - Applied Linguistics
Alma Mater University of Bologna
Bologna03.2023
Bachelor of Communication - Humanities
University of Florence
Florence 02.2021
Skills
- Guest Experience Management
- Guest Flow
- Guest Inquiries
- Hospitality Service Expertise
- Issue Resolution
- Verbal and Written Communication
- Health and Safety Procedures
- Problem Solving
- Safety Standards
- Customer Assistance
- Guest Satisfaction
- Hospitality Service
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Hostess
Various Agencies
06.2023 - Current
Group Leader
Primavera Viaggi
07.2022 - Current
Work Reception
Various Agencies
04.2021 - Current
Childcare Assistant
Born To Life
05.2018 - 12.2019
Steward
ACF Fiorentina
01.2016 - 02.2017
No Degree - Applied Linguistics
Alma Mater University of Bologna
Bachelor of Communication - Humanities
University of Florence
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