Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
Generic
Claudia Anzano

Claudia Anzano

Rome

Summary

Professional with strong background in technical troubleshooting and customer service. Highly collaborative, dynamic and reliable with ability to use problem-solving focusing on team collaboration and achieving optimal results. Italian mother tongue and proficient in English, Spanish and Portuguese.

Overview

9
9
years of professional experience

Work History

Technical Support Agent

MONEYGRAM INTERNATIONAL
01.2019 - Current
  • Provide technical troubleshooting for MoneyGram's Partners across the various time zones about POS systems
  • Manage technical and informational calls/email/chat related to the use of MoneyGram's Point of sales applications with Servicenow, Salesforce and Oracle systems
  • Make decisions and document information regarding the replacement and shipping of POS hardware
  • Conducted remote desktop sessions to assist clients in resolving technical problems swiftly
  • Collaborated with cross-functional teams to resolve issues effectively

Credit Collector

ACCENTURE
04.2018 - 12.2018
  • Credit collection activities for the Spanish market using SAP FSCM-R3 tool
  • Analysis and negotiation of collection processes and procedures
  • Evaluation and management of overdue accounts and payments
  • Achievement of set revenue targets and call quality objectives

E-commerce Assistant

DOSFARMA
06.2017 - 01.2018
  • Definition, review and translation of contents for the company's website from Spanish to Italian language
  • Content creation and activity planning on Facebook
  • Research and implementation of content recommendations for SEO success
  • Italian multi-channel customer care by email, live chat and Facebook
  • Order-tracking and dealing with haulers

E-commerce Assistant

SARTOR ITALIAN ATTITUDE
12.2016 - 03.2017
  • Content creation, promotion and communication activities on the Marketplace Amazon
  • Coordination of graphic activities and photo shoots
  • Content creation and activities planning on the company social network (Facebook and Instagram)

Promotion Department

ITREM
03.2016 - 06.2016
  • Organization of national and international fairs
  • Review and translation of content for tourism products on www.murciaturistica.es
  • Trade relations with international and national tour operator

Education

Post-Graduation Degree - Management and Business Administration for Tourist Institutions

Universidad Politécnica De Cartagena
09.2016

Master's Degree - Modern Languages for International Cooperation

Università degli studi di Bari di Aldo Moro
04.2013

Bachelor's Degree - Foreign Languages and Literatures

Università degli studi di Bari di Aldo Moro
10.2010

Scientific High School -

Liceo Scientifico A. Scacchi
07.2006

Skills

  • Team working and collaboration
  • Able to work under pressure
  • Problem Solving
  • Reliable
  • Results oriented attitude
  • "Can do" attitude
  • Attention to details
  • Microsoft Office
  • Salesforce
  • Servicenow
  • Oracle
  • Remote support
  • Ticket management
  • Technical troubleshooting
  • Active listening
  • Empathy and patience
  • Adaptability and flexibility
  • Customer relations

Personal Information

Date of Birth: 09/11/87

Timeline

Technical Support Agent

MONEYGRAM INTERNATIONAL
01.2019 - Current

Credit Collector

ACCENTURE
04.2018 - 12.2018

E-commerce Assistant

DOSFARMA
06.2017 - 01.2018

E-commerce Assistant

SARTOR ITALIAN ATTITUDE
12.2016 - 03.2017

Promotion Department

ITREM
03.2016 - 06.2016

Master's Degree - Modern Languages for International Cooperation

Università degli studi di Bari di Aldo Moro

Bachelor's Degree - Foreign Languages and Literatures

Università degli studi di Bari di Aldo Moro

Post-Graduation Degree - Management and Business Administration for Tourist Institutions

Universidad Politécnica De Cartagena

Scientific High School -

Liceo Scientifico A. Scacchi

Similar Profiles

CREATE PROFILE
Claudia Anzano