Claudia Calvo Orezzoli
Bergamo
Summary
Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.
Overview
15
15
years of professional experience
Work History
Key Account Manager | Notebook
Samsung Electronics
05.2024 - Current
- Responsible for B2B business development of Samsung Notebook product line.
- Directly manage relationships with end customers to generate demand and identify new business opportunities.
- Support distribution channel and partners in promoting and positioning Samsung Notebooks on the market.
- Design and organize webinars and events, in partnership with Intel and Microsoft, to drive brand awareness and lead generation.
- Manage projects involving multiple product lines (Smartphones, Tablets, Visual Displays, Services), with a strong focus on cross-selling.
- Lead a successful project selected by Samsung as an international business case, promoted through an official video published on LinkedIn and YouTube.
- Lead negotiations for contract renewals, achieving favorable terms that benefited both clients and company.
- Deliver exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinate with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Develop and deliver presentations to key customers to position products and services.
Accoun Manager
Apple Retail Italia
03.2020 - 05.2024
- Developing trust relationships with a portfolio of major clients in Apple Retail
- Expanding the relationships by continuously proposing solutions that meet customer's objectives
- Ensuring the correct products and services are delivered to customers in a timely manner
- Serving as the link of communication between key customers and internal teams
Business Pro | B2B
Apple Retail Italia
01.2019 - 03.2020
- Developing, growing and maintaining fruitful relationships with high potential business customers in Apple Retail.
- Planning and forecasting business performance through account management, pipeline building, and opportunity management utilizing CRM and other tools.
- Developing effective account plans to start and expand adoption of Apple solutions deeper in the customer's organization.
- Resource and mentor for the broader store team helping support an environment where business is integrated into the store culture.
Business Expert | Account B2B
Apple Retail Italia
04.2016 - 01.2019
- Introduce Apple solutions, technology and services to business customers
- Account executive and technology advisor for business ranging from mid-market to enterprise level that have led to the growth of revenues year-over-year
- Discovered customer needs through briefings, prepared and presented proposals
- Mentoring other members of the store team around business customer needs and solutions
- Maintained a portfolio of new and existing customers to discover their financial needs and provide the best product recommendations
CRM Call & Order Specialist
Arvato Services Italia Srl
12.2010 - 04.2013
- Administrative professional offering, excellent communication and computer skills
- Hard-working, multi-tasking specialist with outstanding telephone and documentation skills
- Enthusiastic and well-organized with solid background in data entry and meeting deadlines
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
Education
LICEO SCIENTIFICO -
Liceo Scientifico Lorenzo Mascheroni
Bachelor of Pharmacy -
Università Degli Studi Di Milano
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Cross-functional collaboration
- Relationship selling
- Account development
- High-impact proposal presentation
- Business Development & Account Management (B2B)
- Channel Partner Enablement & Support
- Cross-Selling & Solution Selling
- Strategic Communication & Project Leadership
LANGUAGES
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Key Account Manager | Notebook
Samsung Electronics
05.2024 - Current
Accoun Manager
Apple Retail Italia
03.2020 - 05.2024
Business Pro | B2B
Apple Retail Italia
01.2019 - 03.2020
Business Expert | Account B2B
Apple Retail Italia
04.2016 - 01.2019
CRM Call & Order Specialist
Arvato Services Italia Srl
12.2010 - 04.2013
LICEO SCIENTIFICO -
Liceo Scientifico Lorenzo Mascheroni
Bachelor of Pharmacy -
Università Degli Studi Di Milano
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