Claudia Esposito
Wien
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills and proven track record at Wizz Air. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Excelling in high-pressure environments, demonstrating unparalleled work ethic and communication abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Attendant
Wizz Air
01.2023 - Current
- Cultivated positive relationships with frequent flyers, providing personalized service that encouraged brand loyalty and return business.
- Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
- Educated passengers about emergency equipment usage and safety procedures during pre-flight announcements, promoting a safe travel environment.
- Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
Bar Waitress
Caffé Marino Marini
10.2020 - 05.2022
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm. Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Demonstrated excellent multitasking skills, managing multiple tables simultaneously while maintaining high standards of service quality.
Education
Master of Arts - Linguistic Sciences And Foreign Literatures
Università Cattolica Del Sacro Cuore
Brescia07.2024
Bachelor of Arts - Foreign Languages And Literatures
Università Degli Studi Di Firenze
Florence10.2019
High School Diploma -
Liceo Scientifico Amedeo Di Savoia Duca D'Aosta
Pistoia, IT07.2015
Skills
- Emotional Intelligence
- Work Ethic
- Problem-solving
- Teamwork
- Flexibility
- Adaptability
- Communication abilities
- Microsoft Office 365
- Time Management
Languages
English
Proficient
C2
Spanish
Intermediate
B1
Italian
Bilingual or Proficient (C2)
Certification
- Certificate in Advanced English (CAE) - passed at grade B, score: 194
- Cabin Crew Attestation (2022)
Additional Information
- driving license: B
- film lover, book enthusiast, video games fan
Timeline
Cabin Attendant
Wizz Air
01.2023 - Current
Bar Waitress
Caffé Marino Marini
10.2020 - 05.2022
Master of Arts - Linguistic Sciences And Foreign Literatures
Università Cattolica Del Sacro Cuore
Bachelor of Arts - Foreign Languages And Literatures
Università Degli Studi Di Firenze
High School Diploma -
Liceo Scientifico Amedeo Di Savoia Duca D'Aosta
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