Adept at building and maintaining strong relationships with key customers, ensuring their satisfaction by effectively resolving issues. Collaborative team player skilled in aligning sales strategies with marketing, finance, and other departmental initiatives to optimize overall business performance. Committed to driving growth and fostering long-term success.
Preparing of contracts, negotiating rates and best deals for Italian and foreign suppliers (in particular for Indian Ocean destination, Middle East and Caribbean countries). Commercial and technical management of more complex negotiations directly with travel agencies. New product launches in synergy with sales force, planning and control of sales analysis, benchmarking, commitment analysis, supplier and customer relations, problem solving, product development, product quality supervision. Ongoing discussion with the Revenue Team to agree on the correct placement product on the B2Band B2B site. Managing and resolving any issues arising between the supplier and the customer
Ongoing support to the Contract Manager, brochure
proof reading, brochure layout, product uploading into management software, managing contracts between hotels and the company, pricing drafting support, technical assistance to the front and back office
Individual and group travel for middle/high target clientele. Hotel reservations, tours and ancillary services. Contact with foreign suppliers. Front office activities with quotation services, sales and management of alternatives solution incase of the services required by the clients are not available. Destination consulting, booking, and travel agency support. On-site problem management and resolution.
Flights and hotel reservations, car rentals, booking excursionsand guided tours, issuing vouchers and travel documents,booking study abroad courses for Italian students, managingtourist visas for foreign stays