Claudia Madaghiele

• Management of customers and international shipments from initial offer to receipt of goods
• Use of English, Spanish and French languages with clientele from all over the world.
• Improved workflow efficiency by proactively identifying bottlenecks in the back-office processes and suggesting actionable solutions.
• Maintained a high level of customer satisfaction through prompt resolution of billing inquiries and disputes.

• Increased operational efficiency by automating routine tasks using advanced software tools such as Excel macros or database queries.

• Curricular internship that involved carrying out various projects related to the subject of study in order to create an advertising campaign to raise awareness of little-known diseases
• Various computer programs were used.
• Improved workshop efficiency by implementing streamlined processes and optimizing workflow.

Preparation of documentation, management of emails, phone calls and face-to-face support, intermediation between partner universities in the various study languages (mainly English and Spanish, in addition to Italian), and management of incoming Erasmus students.