Claudia Nigri

• Supervises daily operations of housekeeping staff, ensuring high standards of cleanliness and guest satisfaction.
• Develops and implements training programs for new team members and hires, resulting in a well-prepared and competent staff while enhancing service quality and efficiency.
• Developed, issued, and implemented the Housekeeping induction and on-the-job training Manual for the Italian Hotels to tailor make and enhance each team member's orientation experience.
• Acts as Rocco Forte Housekeeping Master Trainer, delivering the "Art of Service Housekeeping Company Programme" to Italian Hotels' Housekeeping Teams.
• Acts as the Executive Housekeepers' and supervisors' on-the-job trainer and coach to enhance their abilities in ensuring both the day-to-day and the strategic smooth running.
• Acts as an Expert in Housekeeping Management, facilitating senior and middle managers in creating and/or enhancing the department structure to achieve excellence quality standards (LQA-Forbes) in new and existing hotels.
• Managing inventory control for cleaning supplies, optimising usage while reducing costs and waste.
• Coordinates with other departments to ensure seamless service delivery and timely room readiness.
• Conducts regular inspections of guest rooms and public areas, and maintains compliance with company standards.
• Streamlines housekeeping processes by introducing best practices, resulting in improved workflow efficiency.
• Resolves guest complaints promptly, fostering positive experiences and enhancing overall satisfaction ratings.
• Leads weekly staff meetings to discuss performance metrics, set goals, and promote teamwork within the department.
• Maintains excellent relationships with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Increases productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritisation techniques.
• Reduces staff turnover by creating an inclusive work environment that fosters teamwork and open communication among employees.
• Mentors junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
• Collaborates with hotel management to address guest concerns, improving overall guest experience and retention rates.
• Improves employee retention rates through effective communication, feedback mechanisms, and recognition programs.

• Act as an Expert in Housekeeping Management, facilitating senior and middle managers in creating and/or enhancing the department structure to achieve superior quality standards (LQA-Forbes) in new and existing hotels.
• Facilitated workshops and training sessions to elevate staff capabilities and align objectives with organisational goals.
• Evaluated performance metrics to identify areas for improvement, driving continuous enhancements in service delivery.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Enhanced communication among team members to foster a collaborative and supportive work environment.
• Identified areas of improvement for clients' operations, implementing targeted solutions to increase productivity.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
• Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
• Generated reports detailing findings and recommendations.
• Devised and implemented processes and procedures to streamline operations.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Completed the same set of work tasks and held the same professional responsibilities I am performing at Rocco Forte.
• Guaranteed exceptional levels of Congress Centre cleanliness and precise meeting room set-up, supervising the dedicated housekeeping staff.
• Supervised the dedicated housekeeping staff in charge of Villa Sola Cabiati, featuring both rooms and private banqueting/meeting spaces, ensuring both impeccable cleanliness and superior guest experience.
• Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members' performances as well as overall departmental efficiency.

• Completed the same set of work tasks and held the same professional responsibilities I am performing at Rocco Forte.
• Supervised the complete reorganisation and layout of one hotel floor - 20 rooms - turned into "film sets" during the Annual Venice Film Festival.
• Guaranteed the smooth department and operation running of any activities related to the Annual Venice Film Festival, including but not limited to, delighting Celebrities while providing exceptional service levels on cleanliness, tidiness and spaces set-up.

• Conducted regular inspections of guest rooms and public areas, maintaining high cleanliness standards.
• Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
• Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
• Championed sustainability initiatives within the housekeeping department, implementing green cleaning practices and reducing waste through efficient resource management.
• Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
• Collaborated with other department heads to resolve guest concerns quickly and efficiently, enhancing overall guest experience at the hotel.
• Maintained excellent relationships with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

Worked "short-term" from November to April in the years 2003-2004, 2004-2005.

Completed the same set of work tasks and held the same professional responsibilities, performed at the Hotel The Westin Excelsior.

• Supervised daily operations to ensure exceptional guest experiences and service quality.
• Implemented inventory management practices to effectively control supplies and reduce waste.
• Conducted regular inspections of facilities to uphold safety standards and compliance regulations.
• Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimise stock discrepancies, conducting routine audits and adjusting orders accordingly.
• Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
• Evaluated the work of floor employees to improve performance.

Seasonal jobs - Completed the same set of working tasks and held the same professional responsibilities as I was performing at Hotel Des Bains.