Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Claudia Ventrone

Claudia Ventrone

Roma

Summary

Reliable and punctual professional horse groom with a strong motivation to learn and grow professionally. During the last work experiences she has demonstrated proactivity, adaptability, excellent communication and interpersonal skills with clients and colleagues, well mixed with the ability to execute physical work and take care of large but sensitive animals such as horses.

Proven skills cleaning horses areas, coordinating inventory and managing animal needs with care and compassion. Highly hardworking and detail-oriented team player with strong organizational skills.

Thanks to the experience as a freelancer she also has strong sense of responsibility and the ability to handle multiple projects simultaneously with a high degree of accuracy.



Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service

Eni Plenitude
07.2020 - 07.2021


  • Handled calls promptly and with courteous professionalism.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Online Sales Manager

Freelance
10.2020 - 09.2022
  • Updated company website with deals and product packages.
  • Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources.
  • Generated monthly sales reports and shared insights and recommendations to drive sales.
  • Trained sales staff on company procedures and strategies.
  • Managed marketing campaigns to cultivate brand awareness and drive website traffic.
  • Identified target audiences to analyze characteristics, behavior and media habits.
  • Monitored and optimized advertising campaigns using Google and Facebook.
  • Applied current editing and photography tools to increase website and social media traffic.

Horse Groom

River Ranch
10.2022 - 09.2023
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
  • Mucked out stables, swept yard and stacked feed and bedding.
  • Cleaned and brushed horses and/or prepared for competitions and shows.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Educated students and clients on proper animal care, handling and saddling horses + assisted instructors with basic lessons.
  • Ridden and groomed eventers to complete owner's training.
  • Guided tours of horse trekking with basic and expert riders.

Education

Scientific High School Diploma -

Liceo Louis Pasteur
Roma
2020

Skills

  • Expertise in all-round horses care and horse riding
  • Excellent communication, negotiation and presentation skills with clients and colleagues
  • Flexibility and adaptability to changing work contexts and open to novelties
  • Ability to negotiate and resolve conflicts and a sense of responsibility towards the client
  • Sales and marketing skills, especially on social media and content marketing
  • Fluency in both written and spoken English and Italian
  • Computer literate

Languages

Inglese
Avanzato
C1
Spagnolo
Elementare
A2
Italiano
Bilingual or Proficient (C2)

Certification

  • C1 Advanced, Cambridge Institute

Timeline

Horse Groom

River Ranch
10.2022 - 09.2023

Online Sales Manager

Freelance
10.2020 - 09.2022

Customer Service

Eni Plenitude
07.2020 - 07.2021

Scientific High School Diploma -

Liceo Louis Pasteur
Claudia Ventrone