Claudio Parri
Turin
Summary
My personal and professional history helps me to develop a particular approach with colleagues and customers. I focus very well on goals and results and I’m used to work under pressure, but all my experiences taught me to handle relationship with people in a way that combines caring and deciveness. I know the value of hard working and the results it could get.
Overview
19
19
years of professional experience
8
8
Certification
Work History
Alliance Manager
Netcom Group
01.2023 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed and managed relationships with vendors to establish cost-effective products and services.
Sales Manager
Core Informatica Srl
08.2022 - 01.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Produced contracts, reports, letters, and proposals for clients.
Business Development Manager
Core Informatica Srl
01.2020 - 07.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Represented company and promoted products at conferences and trade association meetings.
Client Manager
Core Informatica Srl
10.2018 - 12.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Service Manager
Core Informatica Srl
07.2016 - 09.2018
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Managed efficient teams of up to 18 employees.
Phone Operator
Core Informatica Srl
01.2016 - 06.2016
- Pleasantly greeted all callers and asked how to be of assistance in IT related issues.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Insurance Sales Agent
Cattolica Assicurazioni
09.2013 - 12.2015
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Met with customers to provide information about available products and policies.
Insurance Sales Agent
Alleanza Assicurazioni SPA
05.2011 - 08.2013
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold life insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Retention Specialist
Seat Pagine Gialle SPA
01.2009 - 04.2011
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Documented performance review schedule and monitored management for timely completion.
Inbound Problem Solver
Seat Pagine Gialle Spa
06.2007 - 12.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Inbound Receiver
Seat Pagine Gialle Spa
06.2006 - 05.2007
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Made average of 200 outbound and inbound calls per day.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Bartender
Life Srl
11.2004 - 05.2006
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Steel Cutter
Seinox Srl
06.2004 - 10.2004
- Read work order and verified required pre-fabrication work.
- Took materials and cut to proper dimensions based on production order specifications.
- Reported issues or problems to management relating to materials to be cut.
- Operated large cutting machines to make detailed custom cuts for various types of products.
Education
High School Leaving Qualification 100/100 - Classical Studies
Liceo Classico “Carlo Botta”
Ivrea06.2004
Skills
- Interdepartmental Collaboration
- Customer Complaint Resolution
- Customer Service and Assistance
- Territory Management
- Territory Expansion
- Customer Portfolio Management
- Strategic Partnership
- Motivational Techniques
Accomplishments
In my spare time, I’m a piano player, I’ve been a lead singer for more than twenty years and I translate movie and tv series from english to italian language
Certification
- CSP - Certified Sales Professional for HPE, TrendMicro, VEEAM, NinjaOne, VMWare and IBM
- Certified Sales Professional for Oracle, Acronis and Cynet
Languages
English
Advanced (C1)
Timeline
Alliance Manager
Netcom Group
01.2023 - Current
Sales Manager
Core Informatica Srl
08.2022 - 01.2023
Business Development Manager
Core Informatica Srl
01.2020 - 07.2022
Client Manager
Core Informatica Srl
10.2018 - 12.2019
Service Manager
Core Informatica Srl
07.2016 - 09.2018
Phone Operator
Core Informatica Srl
01.2016 - 06.2016
Insurance Sales Agent
Cattolica Assicurazioni
09.2013 - 12.2015
Insurance Sales Agent
Alleanza Assicurazioni SPA
05.2011 - 08.2013
Retention Specialist
Seat Pagine Gialle SPA
01.2009 - 04.2011
Inbound Problem Solver
Seat Pagine Gialle Spa
06.2007 - 12.2008
Inbound Receiver
Seat Pagine Gialle Spa
06.2006 - 05.2007
Bartender
Life Srl
11.2004 - 05.2006
Steel Cutter
Seinox Srl
06.2004 - 10.2004
High School Leaving Qualification 100/100 - Classical Studies
Liceo Classico “Carlo Botta”
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