Summary
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic
Clelia Capobianco

Clelia Capobianco

Polignano a Mare

Summary

Customer-oriented Licensing Management Assistant with strong organizational and interpersonal skills. I am hardworking and resilient, dedicated to achieving excellence in all tasks, and capable of handling multiple projects simultaneously with a high degree of accuracy. I look forward to leveraging my expertise to make a valuable contribution to the growth of the team I will be a part of.

Work History

Tender & Licensing Management EMEA Assistant

Herzum
03.2023 - Current
  • Development of quotations for Atlassian software licenses and related Atlassian Marketplace plugins;
  • Management of software licenses for Atlassian products as well as the Atlassian Marketplace (monitoring of licenses price increase and renewal process, preparation of offers, management of orders, preparation of invoices);
  • Provision of support for account managers to ensure that software renewals are quoted, delivered and closed prior to license expiration dates.
  • Stay up-to-date on Atlassian licensing policies and requirements.
  • Update operational records or licensing information using computer terminals.
  • Coordination of company departments for order processing;
  • Management of relationships with Atlassian customers, both UE and Extra-UE (follow up with customers about contracts and other questions, informing customers of additional steps needed to obtain licenses).
  • Updating of the company CRM;
  • Document management.
  • Management of registrations on European public tender platforms;
  • Participation in public tenders in Europe (with greater focus on the DACH region);
  • Management of relationships with Atlassian Partners and Atlassian Vendors;
  • Translation of Italian-German, German-Italian documents;
  • Participation in trade fairs and business events.

Italian as a Foreign Language Assistant

Humboldt-Universität Zu Berlin
11.2022 - 02.2023
  • Perform support duties such as preparing materials, keeping records and scheduling activities.
  • Preparation of Italian language and culture lessons;
  • Correction of students' written exam papers;
  • Correction of student papers;
  • Tutoring work for preparation for university exams (written and oral) in Italian language and culture.

Local Adviser Agent

EGNATHIA INIZIATIVE TURISTICHE S.P.A.
08.2022 - 11.2022
  • Manage arrival lists and greet visitors and guests upon arrival meeting LHW standards, offer assistance, and answer questions to build rapport and retention.
  • Make reservations over phone, in person, and via computer for guests and provide confirmation information.
  • Answer customer telephone calls promptly and appropriately handle needs.
  • Take on the role of Brand Ambassador, transferring the company vision and mission to the guest.
  • Improve the guest experience during their stay, resolving any problem relating to the guest, whether previous, contemporary or subsequent to their stay within the facility.
  • Planning, coordination and supervision of all guest activities, coordinating all company departments.
  • Guest assistance in check-in and check-out operations.

Receptionist

Tre Archi Suite & Relais SRLS
03.2022 - 07.2022
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Confirm appointments, communicate with clients, and update client records.
  • Keep reception area clean and neat to give visitors positive first impression.
  • Answer phone promptly and directed incoming calls to correct offices.
  • Resolve customer problems and complaints.

Social Media Analyst

Mediability Communication Lab
06.2020 - 07.2020
  • Tracked key competitors, influencers and detractors on local level and produced and circulated competitive intelligence reports.
  • Audited effectiveness of social media management tools and redesigned to improve efficiency and increase results.
  • Developed and maintained automated monitoring tools consistent with trending topics about company, brands and competitors.

Assistant Public Relations Manager

Stilo Editrice
02.2015 - 08.2015
  • Developed innovative marketing and PR strategies.
  • Collaborated with production team to coordinate advertisements and promotions.
  • Produced and distributed internal and external communications.
  • Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.

Education

Master of Arts - Foreign Languages For International Communication

University of Turin
Turin, Italy
06.2022

Erasmus Semester - Foreign Languages For International Communication

Ludwig-Maximilians-Universität München
Munich, Germany
07.2020

Bachelor of Arts - Linguistic And Intercultural Communication

"Aldo Moro" University of Bari
Bari, Italy
02.2018

High School Diploma -

"San Benedetto" High School
Conversano, Italy
07.2013

Skills

  • Licensing Management
  • Microsoft Excel
  • Customer Communication
  • Customer Needs Assessments
  • Customer Satisfaction
  • Permit and License Processing
  • Document Organization
  • Maintaining Vendor Files
  • Administrative Procedures
  • Operational Efficiency
  • Purchase Orders
  • Communications Strategies

Certification

  • Atlassian Sales Professional Accreditation, Atlassian Enablement Academy - Sep 15, 2023
  • Jira Software Essentials Certification, Herzum University - Mar 23, 2023
  • General Cybersecurity Awareness Certification, Herzum University - Feb 21, 2023
  • Professional Language Proficiency Assessment - German (C1 Level), Pipplet - May 6, 2022
  • IUCM German C1.2 Certificate, LMU München - Feb 11, 2021
  • IUCM German C1.1 Certificate, LMU München - Jul 27, 2020
  • Russian as Foreign Language Certification B2, Московский педагогический государственный университет (Moscow State Pedagogical University) - Aug 26, 2018
  • Cambridge CAE Certificate (C1 Level), Cambridge Assessment English - Jun 30, 2018
  • Certificate of Completion for The Study Tours Rider Experience at the Advanced Level, Rider University of NY - Aug 16, 2014
  • Goethe-Certificate (German B1 Level), Goethe Institut - Nov 19, 2012
  • Diplôme d'Études en Langue Française DELF B2, French Ministry of National Education - Aug 27, 2012
  • Trinity ISE II (B2) Certificate, Trinity College Dublin - Nov 11, 2011

Hobbies

Natural Bodybuilding
Since 2018 I have been practicing natural bodybuilding at a competitive level. I participated in several competitions at a national level, also winning both the Italian N.B.B.U.I. Championship in the Beauty Woman category. of Fitness and Bodybuilding 2019 (Rome) and the Southern Italian Grand Slam N.B.B.U.I. Championship. 2019.
Dance
I studied classical, modern, contemporary, jazz, ballroom and hip-hop dance for 14 years at Annalisa Bellini's Artinscena school. I took aerial dance, musical theater and dance theater courses. I have participated in numerous dance workshops, held by internationally renowned teachers; in particular, within the WDM (World Dance Movement) I won four scholarships. I successfully took the ISTD exams for the Intermediate Foundation and Intermediate levels in order to obtain the qualification to teach the artistic discipline.
Piano
I studied jazz piano for a year under the guidance of maestro Alessandro Binetti at the Centro Studi Musical school of Paolo Pace - Conversano, Italy.

Languages

English
Advanced (C1)
German
Advanced (C1)
Russian
Upper intermediate (B2)
French
Upper intermediate (B2)

Timeline

Tender & Licensing Management EMEA Assistant

Herzum
03.2023 - Current

Italian as a Foreign Language Assistant

Humboldt-Universität Zu Berlin
11.2022 - 02.2023

Local Adviser Agent

EGNATHIA INIZIATIVE TURISTICHE S.P.A.
08.2022 - 11.2022

Receptionist

Tre Archi Suite & Relais SRLS
03.2022 - 07.2022

Social Media Analyst

Mediability Communication Lab
06.2020 - 07.2020

Assistant Public Relations Manager

Stilo Editrice
02.2015 - 08.2015

Master of Arts - Foreign Languages For International Communication

University of Turin

Erasmus Semester - Foreign Languages For International Communication

Ludwig-Maximilians-Universität München

Bachelor of Arts - Linguistic And Intercultural Communication

"Aldo Moro" University of Bari

High School Diploma -

"San Benedetto" High School
Clelia Capobianco