Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Concetta Calderaro

Concetta Calderaro

Milano

Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with understanding of system architecture and diagnostics.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Analyst Consultant

Capgemini
06.2023 - Current
  • Patching activities on Linux servers.
  • Patching activities on Windows servers.
  • Using Azure for the isolation and deletion of Paas objects.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Walked individuals through basic troubleshooting tasks.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

IT Analyst VMware

Kyndryl Italia Innovation Services S.r.l
06.2022 - 06.2023
  • Management of a virtualization infrastructure based on VMware vSphere.
  • Collection of the information necessary for the definition and development of the assigned project.
  • Ability to install and upgrade the virtualization platform
    vSphere / vCenter.
  • Knowledge of Networking (switch, router, balancer) and its Protocols
    (TCP, NFS, CIFS, etc).
  • Knowledge in Security (Firewall, VPN, etc).
  • Provided technical leadership and delivered innovative products and services to address customer specific requirements.
  • Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.

Helpdesk Technician

Sielte S.p.a
05.2021 - 10.2021
  • Technical network desk.
  • Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
  • Supported out-of-hours service by working unsociable hours on-call.
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations.
  • Diagnosed and solved issues for customers , maintaining high satisfaction rate.
  • In more complex cases, transfer the case to the next support level by creating tickets.

Education

Graduated in Computer Science

ITIS E. Torricelli
Mirto
07.2015

Skills

  • Virtualization technology
  • Connectivity network configurations
  • Windows server
  • Linux Server
  • SharePoint
  • Data migrations
  • Troubleshooting
  • Application installations
  • Microsoft Azure

Certification

  • Active Directory- Windows Server 2019
  • Professional VMware vSphere 7.x (2V0-21.20)
  • CCNAv7: Introduction to Networks (Cisco)
  • CCNAv7: Switching, Routing and Wireless Essentials (Cisco)
  • B2 level certificate
  • AZ-900 Microsoft Azure

Languages

English
Upper intermediate
B2
Italian
Bilingual or Proficient (C2)

Timeline

Analyst Consultant

Capgemini
06.2023 - Current

IT Analyst VMware

Kyndryl Italia Innovation Services S.r.l
06.2022 - 06.2023

Helpdesk Technician

Sielte S.p.a
05.2021 - 10.2021

Graduated in Computer Science

ITIS E. Torricelli

Similar Profiles

CREATE PROFILE
Concetta Calderaro