Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Concetta Eliana Cuomo

Engineering Management
Valeggio Sul Mincio
Concetta Eliana Cuomo

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
years of professional experience
5
years of post-secondary education

Work History

Fiege logistics
nogarole rocca verona

Logistics Senior Area Manager
01.2022 - Current

Job overview

  • Fiege srl
  • Verona 3PL experience, strategic analysis and leadership!
  • This is an exciting client
  • A Successful distribution business based in Italy
  • Strong leadership, sput processes in place
  • Strong people skills are a must, be a team player and ensure the efficient running of site
  • Deliver the best performance in Managing Warehouse functions including
  • Shipping, Receiving, Inventory Management, Logistics, Facilities &
  • Maintenance
  • Ensure full compliance and implementation of framework and policies, such as fire regulations, and all health & safety legislation
  • Planning to ensure people resources and capital investments are recommended / available to meet operational growth targets
  • Set clear expectations, stretching departmental, team and individual targets
  • Hold people accountable for targets, actions, and results
  • Lead and motivate others
  • Strong, visible, and active leadership presence, to achieve and excel in target delivery and performance
  • Control and improve operational performance, service delivery, financial management, team management and development, legal compliance, cost, and quality
  • Drive a strong, culture and behavioral mindset
  • Maintaining an awareness of new and proposed legislation that impacts the business and communicating any changes
  • Partner with other leadership team members to ensure alignment, joint ownership and collaboration with business plans, priorities, and initiatives
  • Ensure internal customer expectations are met
  • Identify team talent, develop team members and driving exceptional people performance
  • Absence, disciplinary, capability and grievance management
  • Identify and involve team members in continuous improvement initiatives
  • Develop solutions to deliver premium and cost-effective service
  • Management of operational budget and costs Management of legal compliance and internal qualification requirements
  • Communicate regular business performance to Leadership team Identify and execute optimum solutions to improve profitability through resource optimization
  • Overall site responsibility for process design and daily delivery for inbound, pick and outbound operations through the team
  • Take responsibility for ensuring the premises are maintained to the highest standard.

Kuvera
italy

Retail Area Manager
07.2017 - 02.2022

Job overview

  • Verona
  • Provided training to address staff needs
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Conducted employee evaluations and reviews
  • Complied with company policies, objectives and communication goals
  • Developed position rotation to support continuous improvement and operator development
  • Realigned workflows with changing business demands by evaluating processes and employee strengths
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Built and strengthened cross-functional partnerships to improve sales success.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Coached and mentored team 3 account executives to achieve sales and customer engagement score targets.
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Mentored team members to enhance professional development and accountability in workplace.

Arcaplanet

Retail Area Manager
05.2015 - 06.2017

Job overview

  • Verona
  • Inspected production, quality control and maintenance reports to detect and address production problems
  • Realigned procedures and daily protocols with changing business demands
  • Developed and administered budgets covering inventory, labor hours and overhead expenses
  • Maximized sales by effectively rolling out new incentive programs across regional stores
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables
  • Maintained inventory/shrink rating below the target
  • Implemented new processes and procedures tactfully and passionately
  • Supervised more than 250 employees, ensuring optimal productivity
  • Managed operations by coordinating all supervisory responsibilities, including forecasting, inventory control, Kaizen events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance www.enhancv.com
  • Built and strengthened cross-functional partnerships to improve sales success.
  • Conducted ongoing staff development to help employees achieve growth within job roles.

Bon Prix

Retail Store Manager
05.2012 - 04.2015

Job overview

  • Peschiera Del Garda
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts
  • Met budget targets by controlling expenses and eliminating wasteful behaviors
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action
  • Oversaw POS operations and cash management to reduce errors
  • Interviewed, hired, supervised and trained employees and instituted a mentoring program to develop skills, leadership and employee excellence
  • Hired, trained, evaluated performance and enforced disciplinary actions for 35/40 associates
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals
  • Translated marketing information into strategic plans for establishment
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Submitted orders for new inventory.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Managed store organization, maintenance, and purchasing functions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Geox S.P.A
sona verona

Retail Assistant Store Manager/Store Manager
10.2008 - 04.2012

Job overview

  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.

Education

University OF Portsmouth

Bachelor of Engineering from Electrical Engineering
04.2001

Ilearn Engineering
Manchester Uk

Higher International Diploma from Electrical, Electronics And Communications Engineering
04.2001

Ilearn Engineering
Manchester,uk

Higher International Certificate from Electrical, Electronics And Communications Engineering
04.2001

Ragioneria IGEA -istituto Tecnico Giuridico Economico
Milan,it

High School Diploma
09.2001 - 07.2006

Skills

Lean Tools New Store Openingsundefined

Timeline

Logistics Senior Area Manager

Fiege logistics
01.2022 - Current

Retail Area Manager

Kuvera
07.2017 - 02.2022

Retail Area Manager

Arcaplanet
05.2015 - 06.2017

Retail Store Manager

Bon Prix
05.2012 - 04.2015

Retail Assistant Store Manager/Store Manager

Geox S.P.A
10.2008 - 04.2012

Ragioneria IGEA -istituto Tecnico Giuridico Economico

High School Diploma
09.2001 - 07.2006

University OF Portsmouth

Bachelor of Engineering from Electrical Engineering
04.2001

Ilearn Engineering

Higher International Diploma from Electrical, Electronics And Communications Engineering
04.2001

Ilearn Engineering

Higher International Certificate from Electrical, Electronics And Communications Engineering
04.2001

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Concetta Eliana CuomoEngineering Management