COSIMO VERARDI
Vicenza,VI
Summary
Dynamic and customer-oriented professional with extensive experience in customer service, front office operations, booking management, and sales of additional services within international and tourism environments. Proficient in English (B2+/C1), developed through years of experience in the United States, enabling effective communication with diverse clientele. Demonstrates the ability to thrive under pressure and manage rotating shifts while consistently showcasing strong commercial acumen and exceptional problem-solving skills. Committed to delivering outstanding service and enhancing customer satisfaction in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Manager / Receptionist
Hotel La Riviera
Montecatini Terme, Italy
02.2025 - 12.2025
- Guest reception and assistance for Italian and international clients
- Booking management, check-in and check-out procedures
- Customer support throughout the stay
- Payments handling and administrative support
Customer & Property Assistant
Beyoo Students
Florence, Italy
09.2023 - 11.2024
- Assistance for over 400 international clients
- Contract and customer relationship management
- Daily communication in English
Receptionist / Sales Assistant
Chiostro dei Domenicani
Lecce, Italy
06.2022 - 05.2023
- Guest reception and booking management
- Direct sales of tourist packages and extra services
- Promotion of Michelin-starred restaurant
Online Customer Care
GTS Life
Florence, Italy
07.2021 - 04.2022
- Online customer assistance and support
- Direct collaboration with management
Management Assistant
Lipscomb University
Florence, Italy
03.2020 - 05.2021
- Administrative and operational support
- Budget management and student assistance
Education
Diploma - Accounting and Programming
Technical Institute Epifanio Ferdinando
Mesagne01.2014
Skills
- Customer Service
- International Client Care
- Booking Management
- Contract Management
- Upselling
- Extra Services Sales
- Check-in Operations
- Check-out Operations
- Payments
- Invoicing
- Problem Solving
- Complaint Handling
- Teamwork
- Shift Work
Certification
Certified in ECDL – skilled in computer use, MS Office (Word, Excel, PowerPoint), internet, email, and digital security.
Additional Information
Experience in creating websites using Wix, Aruba SuperSite, Website X5, and WordPress.
Languages
Italian
English
French
Timeline
Front Office Manager / Receptionist
Hotel La Riviera
02.2025 - 12.2025
Customer & Property Assistant
Beyoo Students
09.2023 - 11.2024
Receptionist / Sales Assistant
Chiostro dei Domenicani
06.2022 - 05.2023
Online Customer Care
GTS Life
07.2021 - 04.2022
Management Assistant
Lipscomb University
03.2020 - 05.2021
Diploma - Accounting and Programming
Technical Institute Epifanio Ferdinando
Personal Information
- Available: Rotative shifts (Mon-Sun)
- Title: Rental Agent / Customer Service & Sales
- Driving License: B
- Availability: Rotative shifts (Mon-Sun)