Summary
Overview
Work History
Education
Skills
Languages
Consent
Categoria
Personal Information
Timeline
Generic

COSTANZA CARTOCCI

Sinalunga

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Strong goal orientation and pragmatic attitude. I possess excellent communication skills and a good grasp of English, Spanish, and French.

Overview

8
8
years of professional experience

Work History

Receptionist

La Residenza Veneziana
02.2023 - 03.2023
  • Guest reception, data registration, room assignment.
  • Correct application of check-in and check-out procedures.
  • Collaboration in the reception activity, provision of information material.
  • Given tourist information for the structure and to customers.
  • Demonstrated responsibility by contacting maintenance staff when needed.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents and sorting of telephone and paper correspondence for the structure and to customers.

Tour Leader

Incoming Tuscany
06.2018 - 08.2018
  • Managing communication with local tour operators, authorities, and tour guides.
  • Managing documents, tickets, and group cash flow accurately.
  • Guided museum tours and historical walks offer in-depth descriptions of historical and artistic works.
  • Welcoming and helping out group members on day trips, excursions, and guided tours.
  • Explaining the customs and traditions of the countries to be visited and recommending actions to guarantee safety and enjoyment of the travel experience for both individuals and groups.
  • Producing content for advertising and tourist communication materials.
  • Enhancing tourism services by coordinating and cooperating with travel agencies.
  • Ensuring tourists receive guided tours of sites of interest and museum complexes.
  • Purchasing and collecting tickets to parks, museums and nature reserves.

Rhythmic Gymnastics Coach

APD Scrofiano
09.2016 - 06.2018
  • Instructing a group of girls between 6 and 8 years old on basic techniques.
  • Managing teams and creating choreographies for exercises that are presented at regional sports competitions, essays, and galas.
  • Participating as an official in games and competitions that involve athletes.
  • Discussing, coordinating activities, and defining necessary actions with other sports officials.
  • Assisting colleagues and the structure by performing tasks that are not related to your role.



Hotel Front Desk Receptionist

Agriturismo La Spiga d'Oro
09.2017 - 10.2017
  • Reception of guests, data registration, allocation of rooms, and electronic transmission of tickets.
  • Making sure the check-in and check-out procedures are applied correctly.
  • Collaborating to reorganize and clean the workplace, organizing and providing information material.
  • Supporting the activities of the switchboard and sorting telephone and paper correspondence for the structure and customers.
  • Registration of customer data through check-in management and updating of information in case of changes and cancellations.

Travel Agent Assistant

Pampampugia Viaggi
09.2015 - 11.2016
  • Addressing inquiries, issues, and customer grievances, and seeking out the most effective solutions for every situation.
  • Excellent listening skills, research, and travel budget development can lead to the development of loyal and repeat customers.
  • Showing exceptional operational skills in organizing domestic and international travel, booking flights, hotels, and car rentals.
  • Performing tasks with attention to detail and ensuring accuracy in execution.
  • Collaborating with colleagues to complete assigned tasks.
  • Creating a plan for work activities that fit the required time frame.
  • Achieving customer satisfaction through a high level of attention to service.
  • Responsible for managing workload while ensuring calmness and balance.
  • Listening to indications and requests with care, and then proposing targeted actions.
  • Showcase the benefits of travel insurance and negotiation for the best travel rates available.

Education

European, American And Postcolonial Language - American Studies

Università Ca' Foscari
03.2024

Language, Civilisation And The Science of Language - English Language And Literature

Università Ca' Foscari
Venice, Italy
10.2021

High School Diploma -

Istituto Tecnico Economico F. Redi
Montepulciano, Italy
07.2018

Skills

  • Knowledge of sports regulations
  • Tender regulation
  • Training and warm up techniques
  • Strategies of athletic preparation
  • Motivational strategies
  • Knowledge of health and safety procedures and standards
  • Courtesy
  • Efficiency

Languages

Italiano
Inglese
Francese
Spagnolo

Consent

Autorizzo il trattamento dei dati personali contenuti nel mio CV ex art. 13 del decreto legislativo 196/2003 e art. 13 del regolamento UE 2016/679 sulla protezione dei singoli cittadini in merito al trattamento dei dati personali.

Categoria

B

Personal Information

Date of Birth: 12/28/99

Timeline

Receptionist

La Residenza Veneziana
02.2023 - 03.2023

Tour Leader

Incoming Tuscany
06.2018 - 08.2018

Hotel Front Desk Receptionist

Agriturismo La Spiga d'Oro
09.2017 - 10.2017

Rhythmic Gymnastics Coach

APD Scrofiano
09.2016 - 06.2018

Travel Agent Assistant

Pampampugia Viaggi
09.2015 - 11.2016

European, American And Postcolonial Language - American Studies

Università Ca' Foscari

Language, Civilisation And The Science of Language - English Language And Literature

Università Ca' Foscari

High School Diploma -

Istituto Tecnico Economico F. Redi

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