Cristian Mazzola
San Gervasio Bresciano
Summary
Adept in native Spanish fluency and exceptional communication, I enhanced cultural awareness and guest satisfaction at Ministero Dell'Istruzione E Del Merito and Petra Su Petra 'Ntisa Parite, respectively. Leveraging strong adaptability and multilingual proficiency, I significantly contributed to curriculum development and achieved a high repeat guest rate through superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spanish Teacher
Ministero Dell'Istruzione E Del Merito
11.2020 - 08.2024
- Used written exercises to test and develop reading and writing foreign languages.
- Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
- Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.
- Explored and implemented innovative use of technology in language education.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
Hotel Front Desk Receptionist
Palazzo Guglielmo (charming luxury hotel)
05.2019 - 09.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Education
Master of Arts - Translation And Interpreting
University of Salento
Lecce, Italy04.2019
Bachelor of Arts - Cultural Mediation
University of Salento
Lecce, Italy11.2016
High School Diploma -
Liceo Classico Statale Francesca Capece
Maglie, Italy07.2013
Skills
Native Spanish fluency
Strong Communication Skills
Classroom Instruction
Adaptability to Change
Cultural immersion
Cultural Sensitivity
Customer Assistance
Assertiveness
Multilingual Proficiency
Conflict Mediation
Certification
Spanish Dele B2
First Certificate of English B2
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
French
Elementary (A2)
Software
Sdl Trados
Aegisub
Microsoft Office
Timeline
Spanish Teacher
Ministero Dell'Istruzione E Del Merito
11.2020 - 08.2024
Hotel Front Desk Receptionist
Palazzo Guglielmo (charming luxury hotel)
05.2019 - 09.2020
Master of Arts - Translation And Interpreting
University of Salento
Bachelor of Arts - Cultural Mediation
University of Salento
High School Diploma -
Liceo Classico Statale Francesca Capece
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