Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian Pagano

Palermo

Summary

Thorough Due Diligence Analyst offering one year background detecting and monitoring suspicious transactions in a FinTech company. Skillful in assessing day-to-day financial activities and preparing and reviewing audit materials. Decisive and ethical professional possessing outstanding research and communication capabilities. In-depth knowledge of accounting principles, taxation policies and government regulations. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

5
5
years of professional experience

Work History

Due Diligence Analyst

Satispay
07.2022 - Current
  • Used transactional and customer records, external data and publicly available information to identify suspicious or unusual activity.
  • Interacted with compliance representatives to assess potential unusual activity.
  • Communicated with various business units to obtain necessary information for investigations.
  • Communicated negative findings to lines of business and supplied guidance on course of action.

Customer Service Team Leader

Keesy
07.2021 - 07.2022
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Application Support Specialist

Gsped
08.2020 - 07.2021
  • Provided training to end users on new and updated systems and software.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Used ZenDesk to track, maintain and update trouble tickets.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.

Application Support Specialist

Deltatre
01.2019 - 08.2020
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

High School Diploma -

I.I.S.S. Alessandro Volta
Palermo, Italy
07.2017

Skills

  • Database Maintenance
  • Submission Preparation
  • Document Preparation
  • Technical Guidance
  • Information Verification
  • Data Verification

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Due Diligence Analyst

Satispay
07.2022 - Current

Customer Service Team Leader

Keesy
07.2021 - 07.2022

Application Support Specialist

Gsped
08.2020 - 07.2021

Application Support Specialist

Deltatre
01.2019 - 08.2020

High School Diploma -

I.I.S.S. Alessandro Volta

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Cristian Pagano