Cristiana Ciccarelli
Rome
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Beauty Salon Owner
Parrucchieri Estetica Franchising
Rome
03.2018 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Employed prompt decision-making and in-depth research to resolve issues.
- Provided outstanding coaching to employees to boost productivity.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Beauty Salon Manager
Parrucchieri Estetica Franchising
Rome
11.2016 - 02.2018
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Recruited, trained and supervised by 3 employees in 1year.
- Handled employee scheduling and coverage needs during business hours.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional customer experience.
- Recommended retail products for at-home use.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Educated patients on treatment options.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Performed consultations for patients before scheduling treatments.
- Developed individualized, therapeutic skin care programs.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Executed laser hair removal and microdermabrasion procedures.
- Performed over 40 facials, chemical peels and waxing procedures per week.
- Prepared oils and lotions for massages.
- Performed aroma therapies and specialized relaxation techniques.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 5 daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Provided training and mentoring to new staff to maximize performance.
- Cleaned and sanitized tools and equipment before each client.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
Laser Operator (hair Removal)
Unico
Rome
09.2016 - 11.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Lead Esthetician
Ribelle hairdresser and beauty
Rome
03.2014 - 08.2016
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Recruited, trained and supervised by 1 employees in 6 month.
- Handled employee scheduling and coverage needs during business hours.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Fostered friendly, warm and exceptional customer experience.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Stocked treatment rooms with proper supplies.
- Developed individualized, therapeutic skin care programs.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Handled busy schedules and stayed on top of key deadlines.
- Performed over 20 facials, chemical peels and waxing procedures per week.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 5 daily customers.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about gel application and nail art designs.
- Provided training and mentoring to new staff to maximize performance.
- Cleaned and sanitized tools and equipment before each client.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Beauty Salon Owner
Cristiana Ciccarelli
Rome
03.2010 - 03.2014
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Created and monitored promotional approaches to increase sales and profit levels.
Beauty Specialist
Terme di Stigliano
Canale Monterano
03.2008 - 03.2010
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Informed guests of appropriate products available to increase retail sales.
- Welcomed clients arriving for appointments.
- Assisted manager with daily spa operations.
- Performed consultations for patients before scheduling treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Provided clients with knowledge of all cosmetic services being provided.
- Developed individualized, therapeutic skin care programs.
- Suggested appropriate therapy based on current health of client.
- Handled busy schedules and stayed on top of key deadlines.
- Stocked treatment rooms with proper supplies.
- Prepared oils and lotions for massages.
- Performed aroma therapies and specialized relaxation techniques.
- Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy.
Esthetician
Solestetica
Rome
01.2007 - 01.2008
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Assisted manager with daily spa operations.
- Advised clients on proper home-care regimens.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 8 daily customers.
- Cleaned and sanitized tools and equipment before each client.
- Treated, prepared and maintained clients' nails on both hands and feet.
Education
Massage Therapy, Wax, Manicure, Economy,
C.P.F.P ADRIATICO
Rome09.2010
No Degree - Beauty Massage Esthetician Cosmetology Anatomy
SER Scuola Estetica Romana
Rome07.2007
Skills
- Incident Response
- Sales Strategies
- New Business Development
- Sales Planning
- Public Speaking
- Staff Management
- Salon Management
- Beauty Trends
- Coaching and Mentoring
- Social Media Platforms
- Work Planning and Prioritization
- Training and Development
Certification
- Beauty License - 2010
- Certified Beauty salon owner, Freja srl- 2018
- sensory massage Training - 2011
- bamboo massageTraining -2020
- love for life massage Training - 2018
- massage spa talent competition-2020
- eye extension one to one Training - 2020
- eyelash laminationa traning-2019
- Brow henne Training - 2022
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Beauty Salon Owner
Parrucchieri Estetica Franchising
03.2018 - Current
Beauty Salon Manager
Parrucchieri Estetica Franchising
11.2016 - 02.2018
Laser Operator (hair Removal)
Unico
09.2016 - 11.2016
Lead Esthetician
Ribelle hairdresser and beauty
03.2014 - 08.2016
Beauty Salon Owner
Cristiana Ciccarelli
03.2010 - 03.2014
Beauty Specialist
Terme di Stigliano
03.2008 - 03.2010
Esthetician
Solestetica
01.2007 - 01.2008
Massage Therapy, Wax, Manicure, Economy,
C.P.F.P ADRIATICO
No Degree - Beauty Massage Esthetician Cosmetology Anatomy
SER Scuola Estetica Romana