Cristiana Maggiolini

Experienced multilingual professional with expertise in translation, proofreading, transcription, and terminology management. Proficient in subtitling and utilising software such as SDL TRADOS 2014 and AHD SUBTITLER SOFTWARE. Adept at customer service as a virtual online customer service assistant and Senior account management.

Dedicated Customer Service representative / Senior Account Manager and Customer Service Team Leader with 15years of customer service experience within dynamic, fast-paced environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.

Well-qualified Customer Service representative / Team Leader and Senior Account Managerproficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.

• Website search engines devices crowdsourcing project for Australian company in Italian language.
• Audio transcription projects; language combinations: Italian – Italian, English – English, English – Italian, French – Italian.
• Proofreading and editing of company websites translations from English, French, German to Italian language.
• Translation of Italian travel agency website, dealing with description of cities, landscapes, history and culture of the Sicilian land. Translation from English to Italian – French – German language.
• Crowdsourcing and Google search engines projects in English and Italian language for Appen Company.
• Social Media Evaluator of social media Feeds Ads in English Language for Appen Butler Hill Company (Australia).
• , Amazon post-editing website product descriptions.
• Virtual Customer service online representative for European German company associated with an European supermarket chain (supporting clients in their queries and issues about purchase of their products and responding them by mail or phone; fulfilling their tickets, monitoring of their sales shipments, refund processes, issues).
• Virtual Customer service assistant for an international start-up dealing with petsitting network (supporting clients and petsitters in their inquiries or issues with platforms; answering incoming mails dealing with refund requests, clients requests and other general issues on Zendesk software; managing the company Facebook page posting and validating videos; managing the Italian market platform and cooperating with colleagues worldwide through Slack chat channels).
• Virtual Customer service assistant, Senior account manager and Customer Service Team Leader for an international start-up dealing with VAT registrations and filings for e-commerce companies who want to sell online.
• Tour operator and maritime agency customer service assistant; booking and reservation office.
• USE OF ZENDESK and FRESHDESK softwares for tickets, WORDPRESS, GOOGLE DRIVE, TRELLO, JIRA and SLACK channels.
• Customer service trainings from by Myra Golden.