Summary
Overview
Work History
Education
Skills
Certification
hobbies
Languages
Timeline
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Cristiana Nardone

Cristiana Nardone

San Giorgio Del Sannio,BN

Summary

Proven leader at Lidl Italia, adept in problem-solving and customer service, enhanced store operations by applying targeted training and feedback. At Jolly Nuoto Club, pioneered conflict resolution strategies, boosting team cohesion. Excelled in hiring and training at Affuoco Gastronomia D'autore, significantly improving guest satisfaction and service efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Lidl Italia
10.2023 - Current

Apprentice Assistant Store Manager | LIDL, San Giorgio del Sannio (BN)*

  • Attending training courses to acquire role-specific skills.
  • Supporting the tutor in carrying out activities related to the training project.
  • Receiving and applying evaluative feedback to improve work performance.
  • Daily interactions with the project tutor to learn procedures, company policies, and operational methods.
  • Independent planning and responsible management of assigned daily activities.
  • Identifying and resolving errors in work performance.

Sports Collaborator

Jolly Nuoto Club
09.2022 - 08.2023
  • Developed strategies for conflict resolution, leading to a more cohesive work environment.
  • Reduced friction points between departments by mediating conflicts and promoting interdepartmental understanding of roles and responsibilities.
  • Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback.
  • Improved collaboration by implementing team-building exercises and fostering open communication among peers.


Waitress Supervisor

Affuoco Gastronomia D'autore
01.2018 - 09.2022
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Education

Language Degree - European And World Languages And Cultures

E-campus University
Novedrate, Italy
09.2022

Business Start-ups And Business Models - Economics

E-campus University
Novedrate, Italy

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Hiring and Training

Certification

Computer Certifications:

EIPASS 7 Modules User Certificate (2020)

  • ICT Fundamentals
  • Browsing and Searching Information on the Web
  • Communicating and Collaborating Online
  • Cybersecurity
  • Spreadsheet Management
  • Presentations
  • Word Processing

hobbies

In my free time, I am passionate about sports. I have been practicing martial arts since I was nine years old. I enjoy trekking and visiting new places, often accompanied by my dog, Maya.

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)

Timeline

Assistant Store Manager

Lidl Italia
10.2023 - Current

Sports Collaborator

Jolly Nuoto Club
09.2022 - 08.2023

Waitress Supervisor

Affuoco Gastronomia D'autore
01.2018 - 09.2022

Language Degree - European And World Languages And Cultures

E-campus University

Business Start-ups And Business Models - Economics

E-campus University

Computer Certifications:

EIPASS 7 Modules User Certificate (2020)

  • ICT Fundamentals
  • Browsing and Searching Information on the Web
  • Communicating and Collaborating Online
  • Cybersecurity
  • Spreadsheet Management
  • Presentations
  • Word Processing
Cristiana Nardone