Cristina Cecchelli

Quality Engineering Analyst | Poste Vita Project:

- Production Support & Incident Management: Managing end-to-end technical issues reported by Post Offices (UP) via ServiceNow, ensuring strict adherence to SLAs and business continuity for insurance services.

- Data Analysis & Troubleshooting: Performing complex queries on SQL and MySQL databases to conduct root cause analysis, resolve data discrepancies, and verify contract integrity.

- BPM Process Monitoring: Supervising and validating BPM (Business Process Management) workflows, identifying and resolving bottlenecks to ensure real-time completion of insurance policies.

- SAP Systems Integration: Analyzing and troubleshooting functional issues related to the integration between front-end applications and the SAP back-end ecosystem.

- Quality Assurance & Testing: Executing functional and regression tests prior to production releases to minimize system downtime and prevent bugs in the live environment

Quality Engineering Analyst | Poste Vita Project (Testing & Validation)

- End-to-End Test Execution: Conducted functional, regression, and integration testing on BPM workflows and insurance platforms to ensure high-quality software delivery.

- UAT Support & Validation: Supported User Acceptance Testing (UAT) for Poste Vita stakeholders, validating that business requirements were correctly implemented within the SAP and web ecosystems.

- Database Testing: Performed data validation and integrity checks using SQL and MySQL to ensure correct data mapping between legacy systems and new applications.

- Defect Management: Managed the full bug lifecycle using Silk and Jira, collaborating with development teams to prioritize and resolve critical issues before production.

- Test Case Design: Authored and maintained detailed test plans and test cases based on functional specifications, ensuring 100% coverage of critical business processes.

Business Analyst & Global Enablement | Enel X Project

- Multilingual Business Facilitation: Acted as a simultaneous translator and functional mediator for Spanish-speaking clients (LATAM/Chile), facilitating technical communication between global stakeholders and project teams.

- Operational Documentation & Training: Authored comprehensive user manuals and operational guides for the Enel X Global Shop and online portals, ensuring clear onboarding for international users.

- Portal Knowledge Transfer: Led explanatory workshops and live demonstrations to showcase portal functionalities (e-commerce, customer journeys, and back-office tools) to the client.

- Global Rollout Support: Assisted in the globalization strategy by localizing functional requirements and ensuring the platform met the specific operational needs of the Chilean market.

- Stakeholder Management: Managed direct communication with the client, translating complex technical processes into actionable business insights and training materials.