Cristina Comerzan
Monterotondo (Rome)
Summary
Reliable Shift Leader with 5 years in hospitality industry and constant passion for delivering excellence in guest experience.
Excellent motivational leader successfully communicates duties and tasks.
Dedicated to providing highest standard of service and creating warm and welcoming environment for guests.
Overview
7
7
years of professional experience
Work History
Assistant Front Office Manager
Hotel Eden 5*L, Dorchester Collection
01.2024 - Current
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Resolved conflicts between guests or staff members in a professional manner to maintain a positive work environment.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Implemented staff training programs, improving employee performance and team cohesion.
Shift Leader
Hotel Eden 5*L, Dorchester Collection
07.2022 - Current
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved guest complaints and issues and offered thoughtful solutions to maintain guest satisfaction using problem solving skills through "We Care" philosophy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Agent
Hotel Eden 5*L, Dorchester Collection
04.2018 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Guest Service Agent
Hotel Eden 5*L, Dorchester Collection
10.2017 - 04.2018
- Responded to telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and facilities.
- Communicated with housekeeping and maintenance staff to address requests or complaints made by guests.
Reservations Agent
Sofitel Rome Villa Borghese 5*, Accor
12.2016 - 05.2017
- Provided guests with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening.
- Utilized Opera software to input all key data into hotel's database system.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
High School Diploma -
Gaio Valerio Catullo Linguistic High School
Rome07.2016
Skills
- Accurate Money Handling
- Problem Solving
- Performance Motivation
- Meeting Goals
- Brand Loyalty
- Employee Supervision
- Staff Training
Date of birth
29th September, 1996
Additional Information
Technical skills:
- Opera PMS
- Nexus
- Microsoft Office Package
- HotSos
- StartWeb
- MaterialsControl
- Vicas
Languages
Italian
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
French
Upper intermediate (B2)
Quality Standards
- Forbes
- LQA
- American Express Fine Hotels & Resorts
- Virtuoso
- Tzell
- Diamond Club
Hobbies
- Reading
- Astrology
- Food&Beverage
- Creating & Managing Websites
Timeline
Assistant Front Office Manager
Hotel Eden 5*L, Dorchester Collection
01.2024 - Current
Shift Leader
Hotel Eden 5*L, Dorchester Collection
07.2022 - Current
Front Desk Agent
Hotel Eden 5*L, Dorchester Collection
04.2018 - 07.2022
Guest Service Agent
Hotel Eden 5*L, Dorchester Collection
10.2017 - 04.2018
Reservations Agent
Sofitel Rome Villa Borghese 5*, Accor
12.2016 - 05.2017
High School Diploma -
Gaio Valerio Catullo Linguistic High School
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