Cristina Finotto

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Resolved guest complaints quickly and professionally, restoring their confidence in the quality of our services.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.

Cabin Purser

• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Managed inventory of in-cabin amenities, ensuring adequate supplies were available for guest use during their stay.
• Planned and managed activities to enhance physical and social skills.
• Conducted thorough cabin inspections to ensure compliance with safety regulations and company standards.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Served high customer volumes during special events, nights, and weekends.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.