Cristina Pedrabissi

• Maintained security standards by verifying customer identification during transactions as per bank policies.
• Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.
• Increased customer satisfaction by providing efficient and accurate transaction processing.
• Collaborated with team members to achieve branch goals while maintaining high levels of customer service.
• Promoted increased use of online banking tools with thorough explanation and demonstration for customers.
• Developed positive relationships with customers, fostering loyalty and trust in the bank''s services.
• Contributed to branch growth with exceptional cross-selling of bank products and services.
• Handled complex transactions such as wire transfers, loan payments, and foreign currency exchanges with precision.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Participated in regular staff meetings to stay informed about changes in policies or processes affecting daily operations.
• Assisted customers with account management, resulting in improved financial planning and decisionmaking.
• I am precise, discreet and I am able to handle sensitive information. I always work in contact with clients with complex needs, I have developed the ability to listen, understand and manage every situation
• I work in team

Trading of the bank's own portfolio and experience in the securities office as a consultancy to clients with assets exceeding 500,000 euros

• Assisted in training new employees on bank procedures, enhancing overall efficiency within the team.