Cristina Rosati
Ciampino
Summary
Organized individual with extensive decision making and task prioritization talents.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Import Operations Specialist
Rifline Italy S.p.A.
01.2020 - Current
- Managed relationships with customs brokers, resulting in expedited clearance of shipments.
- Managed relationships with overseas suppliers to ensure timely delivery of products..
- Liaised with customs brokers to expedite shipments through port/airport inspections and clearance processes.
- Provided exceptional customer service by addressing inquiries related to order status or shipment details promptly and professionally.
- Accurately input shipment details into company's system using BeOne, AS400, Dropbox, Sharepoint.
- Coordinated shipments of product from country of origin to final destination by ocean, air and land transport.
- Coordinated with shipping and transport companies on behalf of clients.
- Processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Insured cargo against loss, damage or pilferage.
Merchandising Operator
HSE24
04.2017 - 06.2019
- Maintained relationships with vendors, facilitating efficient communication for order processing and shipment tracking.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Created purchase orders and product codes in SAP, to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Writing of product sheets in order to be uploaded on company's website, using Mercator.
- Setting of prices in Mercator and SAP for products that had to be sold both on TV Channel and company's website
Retail Sales Assistant
Calzedonia S.p.A.
11.2016 - 03.2017
- Increased sales by providing exceptional customer service and product knowledge.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered advice on purchases and promoting additional products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Sales Assistant
UNOde50
03.2016 - 08.2016
- Increased sales by providing exceptional customer service and product knowledge.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered advice on purchases and promoting additional products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Call Center Operator
Distribuzione Italia
03.2009 - 07.2009
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Utilized sales techniques to build customer interest and close sales.
Education
No Degree - Chinese
Zhejiang University
Hangzhou, China07.2015
3 Year Degree - Chinese Studies
Università La Sapienza
Roma12.2014
High School Diploma -
I.T.C. Lucio Lombardo Radice
Roma06.2008
Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Task Prioritization
- Customer Assistance and Support
- Continuous Improvement
- Multitasking Abilities
- Problem-solving aptitude
- Interpersonal Skills
- Organizational Skills
Certification
Corso di lingua Cinese presso la Zhejiang University di Hangzhou
Additional Information
- Autorizzo il trattamento dei miei dati personali ai sensi del Decreto Legislativo
- n. 196 "Codice in materia di protezione dei dati personali”.
- Autorizzo il trattamento dei miei dati personali ai sensi del Decreto Legislativo 30 giugno 2003, n. 196 "Codice in materia di protezione dei dati personali”.
Languages
Inglese
Avanzato
C1
Francese
Intermedio
B1
Spagnolo
Advanced (C1)
Cinese (mandarino)
Intermediate (B1)
Italiano
Bilingual or Proficient (C2)
Timeline
Import Operations Specialist
Rifline Italy S.p.A.
01.2020 - Current
Merchandising Operator
HSE24
04.2017 - 06.2019
Retail Sales Assistant
Calzedonia S.p.A.
11.2016 - 03.2017
Retail Sales Assistant
UNOde50
03.2016 - 08.2016
Call Center Operator
Distribuzione Italia
03.2009 - 07.2009
No Degree - Chinese
Zhejiang University
3 Year Degree - Chinese Studies
Università La Sapienza
High School Diploma -
I.T.C. Lucio Lombardo Radice
Corso di lingua Cinese presso la Zhejiang University di Hangzhou
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