Cristina Madalina Soimu
Siracusa
Summary
Dedicated to offering excellent experience and maintaining professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Fratelli Burgio
05.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk Receptionist
Zuma Rome
10.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Sales Assistant
Pandora
11.2020 - 01.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Assistant
101 Caffè
09.2019 - 06.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Supervisor
Deichmann
01.2019 - 07.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Sales Assistant
Elle Boutique
07.2018 - 01.2019
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Brand Management Professional Diploma - Fashion Brand Management
Accademia Del Lusso
Rome, Lazio06.2021
High School Diploma -
Liceo Linguistico Leonardo Di Giarre
Giarre, Sicily01.2016
Skills
- Organization Skill
- Guest Relations
- Mail Sorting
- Customer Service
- Cash Handling
- Team Collaboration
- Problem-Solving Skills
- Scheduling
- Hospitality Services
- Listening Skills
- Issue Handling
- Verbal and Written Communication
Consent
Autorizzo il trattamento dei miei dati personali ai sensi dell'art. 13 D.Lgs. 30 giugno 2003 n. 196 e dell'art. 13 del Regolamento (UE) 2016/679.
Languages
Italian
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Receptionist
Fratelli Burgio
05.2022 - 09.2023
Front Desk Receptionist
Zuma Rome
10.2021 - 04.2022
Sales Assistant
Pandora
11.2020 - 01.2021
Sales Assistant
101 Caffè
09.2019 - 06.2020
Supervisor
Deichmann
01.2019 - 07.2019
Sales Assistant
Elle Boutique
07.2018 - 01.2019
Brand Management Professional Diploma - Fashion Brand Management
Accademia Del Lusso
High School Diploma -
Liceo Linguistico Leonardo Di Giarre
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