Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cyrelle Anne Abion

Milan

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations. Skilled in office management and relationship building, adept at multitasking and maintaining organization under pressure. Increased customer retention through exceptional service and efficient problem-solving. Providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

9
9
years of professional experience

Work History

Receptionist

L&B Partners Spa
07.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Correspondence Secretary

Rete Ferroviarie Italiane
01.2021 - 07.2022
  • Upheld consistency in tone and messaging across all forms of written communication within the organization.
  • Facilitated clear communication between executives and stakeholders with attention to detail in writing formal letters and emails.
  • Supported executive staff members by drafting professional letters, memos, and reports on their behalf.
  • Contributed to team success by assisting colleagues with tasks such as composing emails or creating reports when necessary.
  • Organized efficient record-keeping systems for easy retrieval of past correspondences when needed.


Receptionist

BB Hotels
10.2019 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Barista

Panini Durini
11.2017 - 10.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.

Waitress Trainee

Tahua Restaurant
12.2015 - 11.2017
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Franceschi
Milan Italy
06.2011

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer and client relations
  • Office Administration
  • Data inputting
  • Mail handling
  • Calendar Management
  • Office Management
  • Order Taking
  • Allergy awareness
  • Table Setting
  • Menu Memorization
  • Relationship Management

Languages

English
Upper intermediate (B2)
French
Elementary (A2)

Timeline

Receptionist

L&B Partners Spa
07.2022 - Current

Correspondence Secretary

Rete Ferroviarie Italiane
01.2021 - 07.2022

Receptionist

BB Hotels
10.2019 - 08.2020

Barista

Panini Durini
11.2017 - 10.2019

Waitress Trainee

Tahua Restaurant
12.2015 - 11.2017

High School Diploma -

Franceschi

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Cyrelle Anne Abion