Dakkoria Germalm
Costabissara,vicenza
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Starbucks
01.2022 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Lead Surgery Scheduler/ RMA
OHRH Gastroenterology & Hematology
08.2021 - 05.2022
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Certified Patient Care Tec
Davita Dialysis
05.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Enhanced patient care by accurately recording medical histories and vital signs.
Lead Baker/Barista
The Crème Coffee House
07.2019 - 03.2020
- Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
- Reduced employee turnover by creating strong relationships within the team and addressing any concerns promptly.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Bachelor in Tourism And Recreation Management - Hospitality And Tourism Management
Arizona State University
Tempe Arizona08.2030
Certificate - Medical Assistant
Ross Medical School
Owensboro, KY08-2017
High School Diploma -
Owensboro High School
Owensboro, KY05-2015
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Conflict resolution
- POS system operation
- Inventory counts
- Account management
Certification
- First Aid/CPR/AED Certification - American Red Cross.
- Safe Food Handling Certificate - National Restaurant Association.
- CPR/AED Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Coffee Master
Timeline
Shift Leader
Starbucks
01.2022 - 09.2024
Lead Surgery Scheduler/ RMA
OHRH Gastroenterology & Hematology
08.2021 - 05.2022
Certified Patient Care Tec
Davita Dialysis
05.2020 - 08.2021
Lead Baker/Barista
The Crème Coffee House
07.2019 - 03.2020
- First Aid/CPR/AED Certification - American Red Cross.
- Safe Food Handling Certificate - National Restaurant Association.
- CPR/AED Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Coffee Master
Bachelor in Tourism And Recreation Management - Hospitality And Tourism Management
Arizona State University
Certificate - Medical Assistant
Ross Medical School
High School Diploma -
Owensboro High School
Similar Profiles
Kelayna KindelleKelayna Kindelle
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Michelle HooperMichelle Hooper
Barista at StarbucksBarista at Starbucks
Kaylei SchmidtKaylei Schmidt
Shift Supervisor at StarbucksShift Supervisor at Starbucks