Summary
Overview
Work History
Education
Skills
Timeline
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Dakshika Jayathilake

Dakshika Jayathilake

Via Mauro Rota 12, Milano

Summary

Dynamic hospitality professional with a strong background in guest relations at Bentota Beach by Cinnamon. Known for exceptional communication and problem-solving skills, I excel in resolving guest complaints and enhancing satisfaction. My empathetic approach and multilingual abilities foster positive experiences, ensuring loyalty and repeat business in a competitive environment.

Overview

1
1
year of professional experience

Work History

Receptionist

Tangerine Beach Hotel
Kalutara, Sri Lanka
01.2019 - 11.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.

Guest Relations Officer

Bentota Beach by Cinnamon
Bentota, Sri Lanka
12.2019 - 07.2020
  • Greeted guests upon arrival and offered assistance.
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
  • Organized guest events and activities to create memorable experiences and foster positive relationships.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.

Education

A2 - Italian

CPIA 5
Milano, Italy

Successfully Passed G.C.E O/L & G.C.E A/L - Foreign Languages Education

St.Paul’s Girls’s School
Milagiriya, Colombo

Area Tourist Guide Lecturer -

SLTDA (Sri Lanka Tourism Development Authority)
Colombo

Skills

  • Strong empathy
  • Guest satisfaction focus
  • Exceptional communication
  • Guest services
  • Guest communication
  • Hospitality and service industry background
  • Guest complaint resolution
  • Complaint handling
  • Guest inquiry resolution
  • Cross-cultural sensitivity
  • Customer service
  • Problem-solving skills
  • Understanding customer needs
  • Well Spoken in Sinhalese, English and French languages

Timeline

Guest Relations Officer

Bentota Beach by Cinnamon
12.2019 - 07.2020

Receptionist

Tangerine Beach Hotel
01.2019 - 11.2019

A2 - Italian

CPIA 5

Successfully Passed G.C.E O/L & G.C.E A/L - Foreign Languages Education

St.Paul’s Girls’s School

Area Tourist Guide Lecturer -

SLTDA (Sri Lanka Tourism Development Authority)
Dakshika Jayathilake