Dakshika Jayathilake
Via Mauro Rota 12, Milano
Summary
Dynamic hospitality professional with a strong background in guest relations at Bentota Beach by Cinnamon. Known for exceptional communication and problem-solving skills, I excel in resolving guest complaints and enhancing satisfaction. My empathetic approach and multilingual abilities foster positive experiences, ensuring loyalty and repeat business in a competitive environment.
Overview
1
1
year of professional experience
Work History
Receptionist
Tangerine Beach Hotel
Kalutara, Sri Lanka
01.2019 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Guest Relations Officer
Bentota Beach by Cinnamon
Bentota, Sri Lanka
12.2019 - 07.2020
- Greeted guests upon arrival and offered assistance.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
Education
A2 - Italian
CPIA 5
Milano, ItalySuccessfully Passed G.C.E O/L & G.C.E A/L - Foreign Languages Education
St.Paul’s Girls’s School
Milagiriya, ColomboArea Tourist Guide Lecturer -
SLTDA (Sri Lanka Tourism Development Authority)
ColomboSkills
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Guest services
- Guest communication
- Hospitality and service industry background
- Guest complaint resolution
- Complaint handling
- Guest inquiry resolution
- Cross-cultural sensitivity
- Customer service
- Problem-solving skills
- Understanding customer needs
- Well Spoken in Sinhalese, English and French languages
Timeline
Guest Relations Officer
Bentota Beach by Cinnamon
12.2019 - 07.2020
Receptionist
Tangerine Beach Hotel
01.2019 - 11.2019
A2 - Italian
CPIA 5
Successfully Passed G.C.E O/L & G.C.E A/L - Foreign Languages Education
St.Paul’s Girls’s School
Area Tourist Guide Lecturer -
SLTDA (Sri Lanka Tourism Development Authority)