Summary
Overview
Work History
Education
Skills
Reading and Language Learning
Volunteering
Timeline
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Dalia Pesiri

Administrative Officer

Summary

Motivated professional with a keen attention to detail and a willingness to prioritize acquisition of new knowledge applicable to my passions.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Administrative Officer

Università Degli Studi Della Campania "Vanvitelli"
09.2019 - Current
  • Managed files and records by confirming and providing information for the printing process of graduation parchments.
  • Transmitted and assigned newly printed graduation parchments to the department concerned.
  • Proofread documents for accuracy and reported any errors that may appear in writing.
  • Performed collation and registration of documents via computer protocol system.
  • Assisted and provided help to foreign students in submitting online applications for courses of study offered by the University.

Call Center Operator

SITEL Worldwide
10.2018 - 08.2019
  • Assisted customers by answering questions and responding to inquiries.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Maintained accurate records of customer interactions, ensuring efficient follow-up and resolution of outstanding issues.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.

Education

High School Diploma -

Istituto Paritario Lorenzo Valla
Portici, Italy
04.2001 -

Skills

Records Management

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Reading and Language Learning

Avid reader with a peculiarly fond fascination with the English language and a distinguished aptitude for learning new languages.

Volunteering

  • Wildlife ACT, July-August 2019

Assisted with monitoring leopards in KwaZulu-Natal, South Africa.

  • WWOOF, July-September 2018

Helped with general mantainance, milking and cheese production on sheep farm in France.

Timeline

Administrative Officer

Università Degli Studi Della Campania "Vanvitelli"
09.2019 - Current

Call Center Operator

SITEL Worldwide
10.2018 - 08.2019

High School Diploma -

Istituto Paritario Lorenzo Valla
04.2001 -

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Dalia PesiriAdministrative Officer