Dalila Carboni
Ascoli Piceno
Summary
Operations Supervisor with extensive experience in high-end dining, skilled in inventory management and delivering exceptional customer service. Holding an MBA and strong multilingual abilities, I am currently working as a researcher, focusing on business management and blockchain technology. My research explores innovative applications of blockchain in organizational processes and strategy, as I plan to pursue a DBA to further enhance my managerial and strategic expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Researcher, Freelancer
Dubai Knowledge Park
11.2024 - Current
- Gathered and organized information for research purposes.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Applied ethical considerations throughout all stages of the research process, safeguarding participant welfare and data integrity.
Operations Supervisor
Ristoranteria Chef Emilio
09.2019 - 03.2022
- Managed stock control to maintain optimal inventory levels, reduce waste, and support efficient restaurant operations
- Led customer service operations in a fine dining environment, ensuring guest satisfaction and upholding quality service standards
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Hostess
Hotel Casale
03.2017 - 09.2017
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
MBA - Business Administration And Management
Canadian University of Dubai
Dubai, UAE.10-2024
Bachelor of Science - Legal Services
University Cattolica Del Sacro Cuore
Miano, Italy.05-2022
High School Diploma -
Antonio Locatelli Institute, Aviation/Logistics
Grottammare, Italy.10-2016
Skills
- Teamwork
- Collaboration
- Decision-Making
- Problem-Solving
- Multitasking Abilities
- Flexible and Adaptable
- Delivering presentations
- Strong work ethic
- Attention to detail
- Research presentation
- Team collaboration
- Scientific writing
Certification
- English Certicate of Academy of English Studies Folkestone, 8thApril 2011, Folkestone, UK.
- English Certicate of Collier Country Public Schools, July 23rd 2015, Florida, USA.
- English Cericate IELTS British Council, 23st December 2022, Dubai, UAE.
- Sole Professional License, Researcher, 19 November 2024, Dubai, UAE.
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Researcher, Freelancer
Dubai Knowledge Park
11.2024 - Current
Operations Supervisor
Ristoranteria Chef Emilio
09.2019 - 03.2022
Hostess
Hotel Casale
03.2017 - 09.2017
MBA - Business Administration And Management
Canadian University of Dubai
Bachelor of Science - Legal Services
University Cattolica Del Sacro Cuore
High School Diploma -
Antonio Locatelli Institute, Aviation/Logistics
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