Danesh Sendanayaka
Lecco
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
9
9
years of professional experience
Work History
Front End Waiter and Assistant Chef
Sorso Bistrot And Jazz Restuarant
12.2023 - Current
- As a waiter in the evening shift, Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Accepted orders, handled cash transactions accurately ensuring proper accountin and avoiding discrepancies.
- Maintained a clean and organized dining area and multiple tables, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Handled cash transactions accurately, ensuring proper accounting and avoiding discrepancies.
- As an assistant chef in the morning shift, managed all the Salad dishes such as Cesar salad, Greek salad, mixed salad, Fish and tropical and Mr. chicken.
- Proceed all the pizzas of the restuarant ( Margherita, Tonno dopo, Mazara, Parma, Burratha, salsiccia and Verdurona)
- Managed all the desserts of the resuarant such as Tiramisu, Cheese cake, Lingotto , Bavarese and White chocolate mousse.
- And made some other dishes also such as Bruce ketta, C'est L'Italie, Tenno tartare, Manzo tartare, Sorso cheese burger and Vitello tonnata.
- Further managed all the side dishes made for snacks such as club sandwich, avocado toast and french toast.
Assistant Manager
Inqube Global (PVT) LTD
07.2021 - 11.2023
- Leading the team of Fabletics, Jockey, and TNF customers at InQube Global (PVT) LTD, Haiti division as the in-charge of supply chain, which is a USD 38 million business
- ( Accellar ERP system)
Senior Executive - Supply Chain
Bodyline (PVT) LTD, [MAS Holdings]
01.2019 - 07.2021
- Team Leader for the Bodyline fabric procurement team (SAP ERP system).
Executive - Supply Chain
Bodyline (PVT) LTD [MAS Holdings]
01.2015 - 01.2019
- Collaborated closely with fabric and accessory suppliers both locally and abroad to guarantee timely delivery for the customer Victoria's Secret (SAP ERP system).
Education
Bachelor of Science (B.Sc.) in Applied Mathematics -
University of Sri Jayewardenepura
12.2014
Diploma in Practical English -
Rotary Management Center
07.2014
Certificate in Management -
Chartered Institute of Management Accountants
09.2013
Diploma in Microsoft Office -
Zonal computer Resource Center
12.2010
Diploma in Graphic Designing -
Zonal computer Resource Center
12.2010
Skills
- Teamwork and Collaboration
- Cash Handling
- Good customer relationship
- Cleanliness
- Effective communication
- Strong multitasking
- Staff Development
Additional Information
Project No 01. Shipping LT Reduction Project - Customer Fabletics Outcome - Reduced the Transit LT by 20 days Built the competition among forwarders by introducing new forwarder options/ New carrier options/ New Routes.
Project No 02. Cost Saving project by reducing the RM cost Outcome - Saved $ 500K for the year 2023.
Project No 03. Inhouse Printing Project Outcome - Reduced the delays caused by label items and saved $ 20K for each year Saved $ 20K for the year 2023.
Languages
Sinhala
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Beginner (A1)
Awards
Best Employee 2nd runner up award for the year 2019 for Passion and Commitment, MAS Bodyline (PVT) LTD.
References
- Kanishka Kande, Sorso Bistort and Jazz Restuarant, Director
( Director At Sorso, +393337698669 )
- Chanaka Sirivinda, Inqube Global (PVT) LTD, General Manager
(Supervisor At Inqube Global, +94773443044, chanakas@inqube.com)
- Kalum Fernando, Inqube Global (PVT) LTD, Senior Manager
(Supervisor At MAS Bodyline, +94772614499, kalumf@inqube.com)
Timeline
Front End Waiter and Assistant Chef
Sorso Bistrot And Jazz Restuarant
12.2023 - Current
Assistant Manager
Inqube Global (PVT) LTD
07.2021 - 11.2023
Senior Executive - Supply Chain
Bodyline (PVT) LTD, [MAS Holdings]
01.2019 - 07.2021
Executive - Supply Chain
Bodyline (PVT) LTD [MAS Holdings]
01.2015 - 01.2019
Bachelor of Science (B.Sc.) in Applied Mathematics -
University of Sri Jayewardenepura
Diploma in Practical English -
Rotary Management Center
Certificate in Management -
Chartered Institute of Management Accountants
Diploma in Microsoft Office -
Zonal computer Resource Center
Diploma in Graphic Designing -
Zonal computer Resource Center
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