Daniel Parutto

Acting as a key assistant to the General Manager, overseeing the daily operations of a 110 seat highvolume site. Accountable for leading a team of 15+ to deliver exceptional guest experiences while maintaining strict brand standards and financial targets.

Ensure the site in Safe to Trade at all times by maintaining 100% compliance with health, safety, and hygiene standards. Manage smooth opening and closing routines, including comprehensive cellar management and stock security.

Train and inspire a diverse team, conducting engaging daily shift briefs and acting as a role model .

• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Maintained bar stocks, replenishing daily as necessary.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

• Management of refunds, returns and application of discounts according to company guidelines
• Troubleshooting and handling customer complaints and complaints
• Assisting customers by providing information and answering questions
• Conducting front office activities by welcoming customers in person or via phone or email
• Daily recording of all the interventions carried out and their outcomes
• Real-time support to the customer in the management of complex operations
• Maintaining a constant relationship with customers with a view to long-term loyalty.

• Evaluation and implementation of new procedures to improve service standards
• Supervision of the activities of the dedicated team in order to ensure the standing required by the activity
• Support in solving customer problems by ensuring the necessary courtesy
• Periodic inspection of food preparation and storage equipment in order to assess its operation and ensure its excellent working condition
• Verification of hygiene and cleanliness standards in compliance with HACCP regulations and directives
• Management of goods, orders and stocks of raw materials
• Responsible for the training and development of the different brigades.

• Management at first instance of any complaints or operational problems within the restaurant
• Management restaurant reservations, reception and customer service
• Opening, closing, managing money and verifying cash records
• Management a team of 26 people, assisting them in all activities during service
• Operational support in all activities of room, counter and cash desk
• Monitoring of correct application of food safety and accident prevention procedures
• Responsible for training and development of different Staff members
• Supervision of preparations and service and verification of compliance with quality standards.

• Evaluation and implementation of new procedures to improve service standards
• Supervision of the activities of the dedicated team in order to ensure the standing required by the activity
• Support in solving customer problems by ensuring the necessary courtesy
• Periodic inspection of food preparation and storage equipment in order to assess its operation and ensure its excellent working condition
• Verification of hygiene and cleanliness standards in compliance with HACCP regulations and directives
• Management of goods, orders and stocks of raw materials
• Responsible for the training and development of the different brigades.