Daniel Sulo

Job experience by a beautiful restaurant/osteria in the center of Florence, the Osteria Lungarno.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Cleared tables immediately after guests left in preparation for next party.
• Organized and replenished supplies at food stations to optimize team performance.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Greeted customers and provided outstanding customer service.
• Operated cash register and processed payments from customers.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Provided attentive service and proactively assessed guest needs.