Daniela Benemerito
Naples
Profilo professionale
I am a dynamic, positive and sociable person, always looking for new challenges, with many years of professional experience. I have a strong ability of adapting and I am a very hard working and excellent communicator. I have a good attitude to the organization and management of job and a strong ability of speaking foreign languages and working in international environments.
Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Panoramica
5
5
Languages
2027
2027
years of professional experience
Esperienza lavorativa
Quality Analyst
Foundever
Milan
2022.05 - Current
- Responsible for reviewing and analyzing customer service support to ensure that performance meet the company quality standards and the account requirement (International Travel and Hospitality client).
- In charge of delivering workshop and training to improve the agents performance.
- In charge of providing individual coaching to agents and collaborating with team leaders to improve agents’ performance.
Customer Support Ambassador
Foundever
Milan
2021.11 - 2022.05
- Italian and foreign customers service assistance for an international travel and hospitality client.
Cabin Crew
easyJet
Naples
2018.07 - 2019.01
- Responsible for the safety and comfort of passengers on board, providing customer service to passengers while ensuring their comfort and safety throughout the flight.
Help Desk Agent
Innovaway
Naples
2017.03 - 2017.11
- French, Spanish and English information and technology assistant to foreign companies.
Cabin Crew
Meridiana Fly Airlines
Milan
2011.05 - 2015.03
- Responsible for the safety and comfort of passengers on board the airplane, providing customer service to passengers while ensuring their comfort and safety throughout the flight.
Human Resources Assistant
DSM Capua
Caserta
2010.11 - 2011.05
- Responsible for the organization and management of the HR Manager's agenda, for the management and organization of travel and transfer bookings.
- Organization of meetings and corporate events and preparation of environments and materials; correspondence management and archive; management of IT (privacy, procedures, internal documents) and paper archives of the HR Department.
- Support for the management and personnel selection.
- Analysis of curricula and skills.
- HR requirements analysis and job descriptions review.
- Coordination of trade union relations.
- Training manager: analysis of staff training needs; organization and coordination of training.
- Search for any funding (public tenders, etc.) for funded training (Fondimpresa).
- Support for the development, management and organization of human resources.
Executive Assistant
PPG Industries
Caivano
2010.02 - 2010.11
- Responsible for organizing and managing the Plant Manager's agenda and organizing travels and transfers booking.
- Organization of meetings and corporate events and the preparation of environments and materials; correspondence management and archive; management of computer archives (privacy, procedures, internal documents) and paper files of the Management.
- Training manager, responsible of the personnel training: analysis of staff training needs; organization and coordination of training.
- Search for any funding (public tenders) for funded training (Fondimpresa).
- National manager of the corporate Wellness program: management at national level of the budget and activities related to the Wellness program.
- Organization of medical seminars and sporting activities.
- Responsible for drafting the PPG magazine and company newsletters.
Cabin crew
Eurofly Airlines
Milan
1998.08 - 2009.11
- Responsible for the safety and comfort of passengers on board, providing customer service to passengers while ensuring their comfort and safety throughout the flight.
English Language Teacher
Primary School Fratelli Maristi
Giugliano
2008.09 - 2008.11
- English language teacher for children aged 8 to 10.
Project Leader
Oxfam
Valencia
2007.03 - 2007.10
- Support to the social mobilization manager.
- Responsible for the drafting of a social mobilization project and its promotion in the universities of the Valencian region.
- Research and identification of potential candidates.
- Interface with students, professors and university institutions of the region.
- Team leader of the university student group for the development of the project.
Press Officer
32 America’s Cup
Valencia
2006.05 - 2006.07
- Responsible for receiving and sorting international press journalists and for relations with international televisions.
- Analysis of daily press releases and management of their sorting on the websites.
Receptionist
Getra S.p.a.
Marcianise
- Responsible for welcoming foreign and non-foreign suppliers and customers.
- Responsible for the management and organization of travel bookings and business transfers.
- In charge of the organization, management and coordination of corporate meetings and events and the preparation of rooms and materials.
- Responsible for the first screening and applications in personnel selection.
Istruzione
Post-Graduate Master - Microcredit for International Cooperation
University of Naples Federico II
NaplesPost-Graduate Master - International Economic Cooperation
University of Valencia
Diploma of Spanish Language - DELE (C2)
Istituto Cervantes
MadridPolitical Science Degree -
University of Naples L’Orientale
NaplesDiploma of French Language - (C2)
Université Catholique de Louvain-La-Neuve
Diploma of English - (C2)
University of London
Scientific High School -
High School A. Labriola
NaplesCompetenze
- Continuous improvement
- Support case resolution
- Customer focus
- Performance assessment
Language skills
Italiano
Native language
English
Upper advanced
C2
Spanish
Upper advanced
C2
French
Upper advanced
C2
Russian
Intermediate
B1
Hobby e interessi
- Sailing
- Tennis
- Travelling
- Reading
Cronologia
Quality Analyst
Foundever
2022.05 - Current
Customer Support Ambassador
Foundever
2021.11 - 2022.05
Cabin Crew
easyJet
2018.07 - 2019.01
Help Desk Agent
Innovaway
2017.03 - 2017.11
Cabin Crew
Meridiana Fly Airlines
2011.05 - 2015.03
Human Resources Assistant
DSM Capua
2010.11 - 2011.05
Executive Assistant
PPG Industries
2010.02 - 2010.11
English Language Teacher
Primary School Fratelli Maristi
2008.09 - 2008.11
Project Leader
Oxfam
2007.03 - 2007.10
Press Officer
32 America’s Cup
2006.05 - 2006.07
Cabin crew
Eurofly Airlines
1998.08 - 2009.11
Receptionist
Getra S.p.a.
Post-Graduate Master - Microcredit for International Cooperation
University of Naples Federico II
Post-Graduate Master - International Economic Cooperation
University of Valencia
Diploma of Spanish Language - DELE (C2)
Istituto Cervantes
Political Science Degree -
University of Naples L’Orientale
Diploma of French Language - (C2)
Université Catholique de Louvain-La-Neuve
Diploma of English - (C2)
University of London
Scientific High School -
High School A. Labriola