DANIELA DE ANGELIS
Rome
Summary
Professional with strong background in store operations management, delivering impactful results through effective leadership and strategic planning. Skilled in optimizing operational efficiency, enhancing customer experience, and driving sales growth. Focused on team collaboration and adaptive to changing needs, consistently ensuring reliability and achieving organizational objectives. Proficient in inventory management, financial oversight, and staff development, bringing results-driven approach to every challenge.
Overview
15
15
years of professional experience
Work History
Hotel Manager
Oriana Homel Group
01.2022 - Current
- Oversee day-to-day operations of 16 apartments and managing a staff of 15 employees
- Managing budgets, forecasting, and optimizing costs
- Ensuring high standards of service to deliver an exceptional customer experience
- Overseeing supply and equipment inventory
- Supervised and trained staff by setting the team to deliver high customer service while troubleshooting emergencies and complaints
- Built from scratch the hotel rating on TripAdvisor (nr
- 13 out of 2257 apartments in Rome) and improved the rating on Booking, Airbnb, Google My Business and other OTA
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability
Customer Dealer Care
Ferretti Spa - Pershing Itama
03.2021 - 06.2022
- Facilitated seamless communication between clients, manufacturers, and internal departments to ensure timely delivery of boats
- Fostered positive relationships with marina operators and other industry stakeholders
- Expanded dealership's reach by representing the company at trade shows
- Improved inventory management by consistently updating and organizing boat display areas to showcase available models effectively
- Increased customer satisfaction
- Improved operational organizations by efficiently scheduling and planning boat delivery process
- Successfully supported negotiations and sales process
Front Office Manager
City Guest House
01.2018 - 01.2020
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies
- Resolved guest complaints professionally, maintaining positive relationships with customers
- Collaborated with various department such as housekeeping, maintenance departments to ensure timely room availability and an exceptional customer experience
Food and Beverage Supervisor
Sistina Food & Beverage
02.2015 - 12.2017
- Managed all F&B operations within budgeted guidelines, preserved excellent level of customer service
- Led and mentored a team of 15 employees
- Contributed to overall restaurant profitability by diligently monitoring financial performance such as labor costs, supplies purchases, utilities charges
- Developed and implemented efficient store strategies
Bar Manager
Antica Enoteca
01.2013 - 12.2015
- Organized and managed events and promotions
- Kept track of stock and ordered supplies efficiently
- Quickly addressed and resolved issues that arose
- Ensured the bar met health and safety regulations
Tour Guide, Interpreter
02.2010 - 08.2014
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests
- Create memorable experiences for diverse groups by tailoring presentations to different age groups, cultural backgrounds
Education
Master - Specialized Translation and Conference Interpreting
Gregorio VII University
Bachelor's Degree - Interpreting and Translation
SSLMIT Forlì, University of Bologna
High School Diploma - Tourism and Languages
Skills
- TIME MANAGEMENT
- GUEST COMPLAINT RESOLUTION
- PROBLEM SOLVING
- LONG-TERM OUTLOOK
- QUALITY SERVICE MINDED
- ORGANISATIONAL SKILLS
- TEAM MANAGEMENT
- LEADERSHIP
- CRITICAL THINKING
- OPERATIONAL EXCELLENCE
- TRANSLATION/ AND INTERPRETING
- EXCEL
- SAP
- PMS
- BOOKING ENGINES
Languagestudy
Language study in UK (1 year) and Canada (2 years)
Personal Information
- Date of Birth: 15/04/1983
- Driving License: A
Hobbies and Interests
- Music: rock, techno, electronic, blues
- Books
- Science
- Philosophy
- Cinema
- Pole Vault
- Bikes
Volunteerexperience
Volunteer for Sant'Egidio Charity Community
Languages
English
Advanced (C1)
French
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Hotel Manager
Oriana Homel Group
01.2022 - Current
Customer Dealer Care
Ferretti Spa - Pershing Itama
03.2021 - 06.2022
Front Office Manager
City Guest House
01.2018 - 01.2020
Food and Beverage Supervisor
Sistina Food & Beverage
02.2015 - 12.2017
Bar Manager
Antica Enoteca
01.2013 - 12.2015
Tour Guide, Interpreter
02.2010 - 08.2014
Bachelor's Degree - Interpreting and Translation
SSLMIT Forlì, University of Bologna
High School Diploma - Tourism and Languages
Master - Specialized Translation and Conference Interpreting
Gregorio VII University
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