Daniela Rondon Aycardi

- Detecting and obtaining questions, concerns or complaints from employees in confidence and promptly reporting to the attention of our Company's management and suggesting solutions.

- Monitoring and reporting compliance of employees with our Company's policies and procedures and recommending ways and means to improve employees' job satisfaction.

- Assisting in investigation and resolution of employee issues, concerns and conflicts.

- Performing research and preparing compensation and benefit comparison reports to the executive team each quarter and making recommendations regarding our Company's current offerings.

- Perform other duties related to the company’s business and handle matters of executives and senior managers in strict confidence as per company executives’ requests from time to time

- Support talent acquisition efforts by posting jobs, assisting with the screening, interviewing, reference check, background check and offer letter process.

- Evaluate candidates' core competencies in the areas of sourcing and recruiting talent. This test will help you identify candidates who have practical experience in talent acquisition and can help meet your staffing goals.

- Proactively attract and build candidate pipelines through sourcing various on-line job boards, social media, networking, and referrals.

- Identify opportunities to optimize talent acquisition processes and procedures. Utilize recruitment systems/technologies to track and communicate with applicants, streamline processes and standardize documents/forms.

- Provide support to Employee Relations activities as required

- Screen applicants’ applications to determine those that are in line with or followed the stated application procedure.

- Process all EVerify requests for new hires and newly eligible employees.

- Manage E-Verify processing and related reports.

- Perform other related duties and participate in special projects as needed.

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.