Daniela Serafini

• Built lasting relationships with clients through outstanding customer service interactions.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
• Analyzed sales data and kept up to date with market trends.
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• Served customers and followed outlined steps of service.
• Participated in team-building activities to enhance working relationships.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services and complete range of products
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Produced contracts, reports, letters, and proposals for clients.
• Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Contributed long-term sales strategy ideas to team to promote continuing business success.
• Managed sales cycle from first contact to established customer sale and maintained solid customer base.
• Reported sales data to upper management for review.
• Responsibilty for all Customers incoming purchase orders up to the complete payments

• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Contributed long-term sales strategy ideas to team to promote continuing business success.
• Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

INTERPRETER FOR ALL CUSTOMERS ATTENDING EXHIBITIONS