Daniele Felici
The Hague
Profilo professionale
Ciao! I'm Daniele, an experienced and motivated hospitality worker. I'm a 28 years old Italian guy, passionate about the food and drink service industry. I have great communication skills and more in general a truly positive disposition in the workplace. I have been living in Australia for over 4 years, and I am looking for a new challenge to further improve my knowledge and skill in this industry.
Panoramica
1
1
Certification
4
4
years of professional experience
Esperienza lavorativa
restaurant manager
+39 Ristorante & Pizzeria
Melbourne
2025.04 - 2026.06
- Managed day-to-day restaurant operations.
- Recrutied, trained and onboarded new staff.
- Created weekly staff rosters and managed shift scheduling.
- Supervised front-of-house and bar teams.
- Managed stock control and placed orders for bar and front-of-house supplies.
- Handled daily cash reconciliaton and end-of-day closing.
- Managed customer relations and resolved complains.
- Acted as the main point of contact between staff, customer and menagement.
- Responded to emails, booking and customer enquires.
- Ensured high standards of costumer service and smooth daily operations.
- Maintainted food safety and hygiene standarads.
section waiter
DI Stasio Restaurant Fine Dining
Melbourne, VIC
2024.07 - 2025.04
- Serving skills: taking care of the customer throughout their dining experience
- Food list knowledge, presentation and suggestion to the customer
- Wine list knowledge and presentation to the customer, pairing of the wine to the food.
- 50+ ppl Functions and banquets service
- Communication and interpersonal skills both with the colleagues and with the customer
- Problem solving, good skills handling pressure and time sensitive matters.
section waiter
Pixie restaurant
byron bay, NSW
2024.05 - 2024.07
- Serving customers
- Menu knowledge and explanation to the customers
- Table turnover and arraignment management
- Knowledge of beverage service, wine list and cocktail list
assistant manager
+39 Restaurant & Pizzeria
Melbourne, VIC
2022.09 - 2024.05
- Take order, used to fast pace environment and good wine knowledge (paid food and drinks).
- Upsold appetizers, drinks and dessert to increase restaurant profits. informed customers about daily and seasonal specials.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Istruzione
Master of Arts - Cultural heritage
University of Verona
2021-01
Competenze
- management
- Barista
- Bartender
Certificazioni
RSA Victoria
LANGUAGE
English: fluent
Italian: native language
Cronologia
restaurant manager
+39 Ristorante & Pizzeria
2025.04 - 2026.06
section waiter
DI Stasio Restaurant Fine Dining
2024.07 - 2025.04
section waiter
Pixie restaurant
2024.05 - 2024.07
assistant manager
+39 Restaurant & Pizzeria
2022.09 - 2024.05
Master of Arts - Cultural heritage
University of Verona