Daniele Parolini
Bellusco
Summary
Reliable customer-focused leader, adept in leveraging analytical thinking and problem-solving abilities to enhance customer experience. Demonstrated success in cross-functional collaboration and effective communication, significantly improving processes and operational efficiency. Proven track record in customer facing role, with solid understanding of customer expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Care Manager
Thermo Fisher Scientific
09.2020 - Current
- Established priorities, maintained schedules and monitored performance across a team of 15 people.
- Leveraged data analytics tools (PBI, Medallia) for insights on customer feedback trends, refining best practices accordingly.
- Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problem solving.
- Introduced innovative strategies for improving customer support systems, enhancing overall customer experience.
- Adapted quickly to changing business needs by revising processes for increased flexibility and scalability in service delivery.
District Sales Manager
Thermo Fisher Scientific
04.2018 - 09.2020
- Exceeded annual sales targets by developing and implementing effective sales strategies for the district leveraging influencing skills.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Led quarterly sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
Sales Account Manager
Life Technologies
05.2013 - 04.2018
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue into assigned territory up to 3M, by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
Assistant Research Scientist
University of Milan
05.2007 - 05.2013
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Advanced scientific understanding by presenting findings at conferences and publishing papers in reputable journals
- Mentored junior researchers, fostering a collaborative atmosphere conducive to innovation and discovery.
Education
Ph.D. - Molecular Medicine
University of Milan
Milan, Italy02.2013
Skills
- Understanding of Customer Experience
- Problem-solving abilities
- Analytical Thinking
- Cross-Functional Collaboration
- Effective Communication
- Work Planning and Prioritization
- Organizational Skills
- Attention to Detail
Languages
English
Advanced (C1)
Hobbies
Passionate about training and nutrition, I seek constant updating in these areas. I love reading and being outdoors in the company of family and friends. Involved in voluntary work.
Certification
- PPI 8 Step Method Project Training (2016)
- Certified Personal Trainer (2020)
Timeline
Customer Care Manager
Thermo Fisher Scientific
09.2020 - Current
District Sales Manager
Thermo Fisher Scientific
04.2018 - 09.2020
Sales Account Manager
Life Technologies
05.2013 - 04.2018
Assistant Research Scientist
University of Milan
05.2007 - 05.2013
Ph.D. - Molecular Medicine
University of Milan
- PPI 8 Step Method Project Training (2016)
- Certified Personal Trainer (2020)
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