DANIELE TRIVELLA
Caravaggio,BG
Profilo professionale
Professionista esperto in Assistenza ai Passeggeri con eccellenti capacità di Comunicazione e Problem Solving. Abile nel gestire situazioni stressanti e nel lavorare in ambienti multiculturali, garantendo un servizio clienti impeccabile e sicuro.
Panoramica
2
2
years of professional experience
Esperienza lavorativa
Customer Service Assistant
SACBO – MILAN BERGAMO AIRPORT
Milan Bergamo
2026.04 - 2026.07
- Assisted Italian and international passengers at airport information desks.
- Provided information about flights, gates, services and airport facilities.
- Supported passengers with requests and solved issues in a professional and efficient way.
- Managed unexpected situations, maintaining calm, courtesy and professionalism.
- Collaborated with airport staff to ensure a smooth passenger experience.
- 4 months
Waiter
Cascina Reina Restaurant
2024.07 - 2026.06
- Provided table service and ensured high customer satisfaction.
- Built strong relationships with customers and management.
- Worked in a team and in a fast-paced environment.
- Managed high pressure during peak times and holiday shifts.
Production Company
Cutting Edges
2025.06 - 2025.09
- Assisted in laser cutting operations.
- Managed waste and organized material archive.
- 3 months
School Internship (PCTO)
Milan Bergamo Airport
Milan Bergamo
2024.06 - 2024.07
- Supported check-in, ticketing operations and airport kiosks.
- Assisted passengers with self bag drop and baggage labeling.
- Interacted with international passengers and airport staff.
- 4 months
School Internship (PCTO)
Volandia Aviation Museum, Malpensa
Malpensa
2024.02 - 2024.02
- Assisted aircraft maintenance and cleaning activities.
- Prepared exhibition and open-house areas.
- Assisted in carpentry workshop operations.
- 14 days
Istruzione
High School Diploma - Aeronautical Studies
IIS James Clerk Maxwell
Milan2025-07
IFTS Certificate - Smart Logistic Specialist
ITS MOVE ACADEMY
Bergamo2026-06
Competenze
- Customer Service Excellence
- Passenger Assistance
- Communication Skills
- Teamwork
- Problem Solving
- Stress Management
- Adaptability
- Attention to Detail
- Safety Awareness
- Shift Work Flexibility
- Multicultural Environment
- Velocità e precisione nel servizo
- Orientamento al cliente
- Velocità e precisione
LANGUAGES
Italian - Native
Esperto
English - Intermediate
Intermedio
B1
Spanish - Basic
Principiante
OTHER INFORMATION
- Availability for shifts and holidays
- Strong team player
- International environment
- Passion for aviation
- Safety and service oriented
Cronologia
Customer Service Assistant
SACBO – MILAN BERGAMO AIRPORT
2026.04 - 2026.07
Production Company
Cutting Edges
2025.06 - 2025.09
Waiter
Cascina Reina Restaurant
2024.07 - 2026.06
School Internship (PCTO)
Milan Bergamo Airport
2024.06 - 2024.07
School Internship (PCTO)
Volandia Aviation Museum, Malpensa
2024.02 - 2024.02
High School Diploma - Aeronautical Studies
IIS James Clerk Maxwell
IFTS Certificate - Smart Logistic Specialist
ITS MOVE ACADEMY