Danielle Teixeira
Manassú
Summary
Working in the cruise industry since 2014.Friendly and approachable, providing excellent customer service and ensuring guests feel welcome. With strong background in delivering outstanding customer service and maintaining high operational standards.Aiming to achieve the activity staff position.Since the last two months supporting Marina team,I discovered a new possibility,I've seen a chance of learning and growing even more.I have read the Ritz Kids pilar and I think there's no better experience of life than start early an adventure with nature,culture,exploration and responsibility.Some things we can bring for life and I would like of being part of it.
Overview
23
23
years of professional experience
Work History
Server
Ritz Carlton Yachting Collection
11.2023 - Current
- Taking food and beverages orders with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Valiant Lady(Virgin Voyages)
07.2023 - 10.2024
- Taking food and beverages orders on the steak house during dinner and brunch.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Scarlet Lady (Virgin Voyages)
09.2022 - 03.2023
- Taking food and beverages orders on the Italian restaurant during dinner and running the food during day time on the fast service restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Valiant Lady (Virgin Voyages)
01.2022 - 07.2022
- Taking food orders on the vegetarian restaurant during dinner, running the food during brunch operation.
- Helping the others restaurants on clearance and setting up the tables when they were busy.
Server
MSC Seaside (MSC Cruises)
09.2021 - 12.2021
- Serving food and beverage on Yacht Club Restaurant and One Pool Buffet.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
MSC Bellíssima (MSC Cruises)
09.2019 - 04.2020
- Serving guests, in charge of requisition of food, beverage and materials to Yacht Club Restaurant and One Pool Buffet.
- Working with fidelio system.
- Because of COVID19 pandemic we were forced to stop the cruises in march of 2020.
- We had to clean all the yacht club area, bring back everything possible to storage area and prepare to keep everything locked for indeterminate time.
Server
MSC Bellíssima (MSC Cruises)
02.2018 - 07.2019
- Opening team, organization of yacht club restaurant and buffet.
- Taking food order, set up of tables, giving support on Top Sail Lounge and One Pool Buffet.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Asst. Server
MSC Seaview (MSC Cruises)
06.2018 - 12.2018
- Opening team, Organization and preparation of yacht club restaurant and buffet materials.
- After 3 months I started to practice as a server.
- I was in charge of food requisition and organization at One Pool Buffet (exclusive of yacht club members).
Asst. Server
MSC Meraviglia (MSC Cruises)
09.2017 - 03.2018
- Taking food on main galley and helping to serve the guests.
- Washing and polishing all material and bringing back to the station.
- Selling drink packages.
Asst. Server
MSC Preziosa (MSC Cruises)
12.2016 - 07.2017
- Taking food on the main galley and bringing to the station in the restaurant.
- Serving the guests and in the end washing and polishing all material back to the station.
- Giving support on buffet cleaning tables and collecting materials back to dishwasher.
Asst. Server
MSC Magnifica (MSC Cruises)
10.2015 - 05.2016
- Working on thematic restaurant of oriental food.
- Serving the guests, cleaning all materials and organizing it.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Buffet Attendant
MSC Magnifica (MSC Cruises)
11.2014 - 06.2015
- Ensured guest safety by adhering to proper food handling procedures and sanitation guidelines.
- Collaborated with team members to maintain organization in the back-of-house areas, resulting in smooth service operations.
- Boosted overall restaurant cleanliness, routinely clearing tables, and disposing of used plates and utensils.
Recreation Attendant
Nissin Foods
04.2014 - 06.2014
- The caravan Nissin miojo was a promotional event for the instant Nissin noodle brand,on some states of Brazil.The caravan had four tents with culinary lessons for the adults and recreation for the kids.
- During three months we traveled with the caravan to small towns to promote and connect the brand with the consumers,making them try and see the brand in a different way.
- The Caravan had one culinary tent with cooking lessons and three recreational tends for kids all ages.
- painting and craft classes was part of the activities for the children from 4 to 14 years old.
Sunday School Teacher Volunteer
Assembly Of God Church Inc
01.2003 - 04.2004
- Developed and implemented engaging lesson plans to promote understanding of religious teachings and values for kids between 4 and 8 years old, at my neighbourhood's local church.
- Implementing recreational programmes as such paiting classes and fun activities to enhace the kid's curiosity and interest for the cristianism.
Education
Associate of Applied Science - Financial Management
Faculdade Estácio De Sá
11-2027
Fine Arts -
Sesc Santa Rita
12.2010
Industrial Manufactoring And Logistic -
Ascefet
12.2010
English -
LCP English House
12.2008
Skills
- Strong Work Ethic
- Guest Engagement
- Health and Safety knowledge
- Team collaboration
- Foreign language proficiency(italian,spanish and portuguese)
Phone
+55 81 98132-3041, +39 347 489-3181
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Server
Ritz Carlton Yachting Collection
11.2023 - Current
Server
Valiant Lady(Virgin Voyages)
07.2023 - 10.2024
Server
Scarlet Lady (Virgin Voyages)
09.2022 - 03.2023
Server
Valiant Lady (Virgin Voyages)
01.2022 - 07.2022
Server
MSC Seaside (MSC Cruises)
09.2021 - 12.2021
Server
MSC Bellíssima (MSC Cruises)
09.2019 - 04.2020
Asst. Server
MSC Seaview (MSC Cruises)
06.2018 - 12.2018
Server
MSC Bellíssima (MSC Cruises)
02.2018 - 07.2019
Asst. Server
MSC Meraviglia (MSC Cruises)
09.2017 - 03.2018
Asst. Server
MSC Preziosa (MSC Cruises)
12.2016 - 07.2017
Asst. Server
MSC Magnifica (MSC Cruises)
10.2015 - 05.2016
Buffet Attendant
MSC Magnifica (MSC Cruises)
11.2014 - 06.2015
Recreation Attendant
Nissin Foods
04.2014 - 06.2014
Sunday School Teacher Volunteer
Assembly Of God Church Inc
01.2003 - 04.2004
Associate of Applied Science - Financial Management
Faculdade Estácio De Sá
Fine Arts -
Sesc Santa Rita
Industrial Manufactoring And Logistic -
Ascefet
English -
LCP English House
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