Dario Di Antonio
Assago,MI
Profilo professionale
Experienced technical support specialist with a strong background in biomedical engineering and extensive expertise in providing remote and onsite assistance for diagnostic and medical systems. Skilled in troubleshooting, system upgrades, and operator training to ensure optimal performance and customer satisfaction. Proven ability to collaborate with crossfunctional teams and deliver effective technical solutions tailored to client needs. Committed to maintaining high service standards and continuous professional development in technical support and service management.
Panoramica
11
11
years of professional experience
Esperienza lavorativa
Field Support & Application Engineer
ADS Biotec Limited
Glasgow, UK
2022.01 - ad oggi
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately, expense control and inventory management.
- Provide remote assistance and on-site support services together with annual maintenance visits, perform emergency repairs, firmware & hardware upgrades on HANABI systems.
- Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Customer Service Engineer
Siemens Healthcare S.r.l.
Milano, MI
2019.04 - 2021.12
- Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Atellica Solution products) at customer sites with minimal supervision.
- Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
EEMEAI Autoimmunity Technical Support Specialist
Werfen
Milano, MI
2018.04 - 2019.04
- Ensuring the Technical support through regular visits to customers, distributors, Affiliates including installation and troubleshooting of systems.
- Working with Marketing Dept. and instrument manufacturers/vendors to provide suitable solutions to EEMEAI Customers/affiliates/distributors.
- Provides required technical support training in Milano and other locations as requested.
Technical Support Specialist
Beckman Coulter S.r.l.
Cassina de' Pecchi, MI
2010.09 - 2018.03
- Support FSEs on site
- Follow second level technical and analytical issues on Immunoassay and Molecular Biology medical diagnostic devices
- Making training for Technicians, Application specialists and Customers
Istruzione
Industrial Engineering Professional Examination - Engineer
Politecnico di Milano
2011-01
Master's Degree in Biomedical Engineering - Doctor of Biomedical Engineering
Politecnico di Milano
2010-01
Bachelor Degree in Biomedical Engineering - Doctor of Biomedical Engineering
Politecnico di Milano
2007-01
Competenze
- Teamwork ability
- Sharing competences
- Technical skills
- Problem solving
- Work under pressure
- Organizational skills
- Managing people / customer
LANGUAGES
English | Advanced
Avanzato
Italian | Native
Esperto
Cronologia
Field Support & Application Engineer
ADS Biotec Limited
2022.01 - ad oggi
Customer Service Engineer
Siemens Healthcare S.r.l.
2019.04 - 2021.12
EEMEAI Autoimmunity Technical Support Specialist
Werfen
2018.04 - 2019.04
Technical Support Specialist
Beckman Coulter S.r.l.
2010.09 - 2018.03
Industrial Engineering Professional Examination - Engineer
Politecnico di Milano
Master's Degree in Biomedical Engineering - Doctor of Biomedical Engineering
Politecnico di Milano
Bachelor Degree in Biomedical Engineering - Doctor of Biomedical Engineering
Politecnico di Milano