Dario Giannessi

• Managed CRM implementation (requirements, solution approach, design, testing) and Next processes
• Low level design of new requirements, working with Business and Vendors
• Incident management with IT and vendors, especially Amdocs
• Supported internal security departments, Credit, Finance, IT Opss for customer issues / Next systems
• Verified consistency and data migration solutions from legacy systems to new systems
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• main task low level capability design of Next side Cops systems
• management of the development life cycle from the gathering of the requirements to the UAT and delivery phases
• working closely with Business Stakeholders, collects business needs translating them into changes of the solutions
• cops Spoc for Next data migration
• cops Spoc for finance capability
• supervise supports activities for Incident Management
• management of the stabilisation phase of next systems
• Skilled at working independently and collaboratively in a team environment.

The customer service team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching.

Start-up support of Vodafone share center Bucarest

Indirect business saleforce of Vodafone Italia.

The role includes the support to Vodafone agencies in terms of customer acquisition, containment of the Churn, deactivation rate, analysis of business strategies, recruiting the sales force to be included in the agency, management of non-commercial standards, relations with the Marketing.

• Customer acquisition BO Consumer / Business
• Dealer Support
• Start-up 3G italian market
• CVM - Telesales

• Assisted call-in customers with questions and orders.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Contributed to team success, consistently achieving call center performance metrics.

IT technician, development of multimedia applications, consulting HW & SW, help desk.

In charge of computerizing the archive of the constraints of the archaeological, architectural and landscape heritage