Dario Romeo
Giugliano in Campania
Profilo professionale
I define myself as a reliable, motivated, and diligent individual—qualities I bring to every professional challenge to ensure high-quality results and precision. I firmly believe in the value of consistent effort and the ability to embrace new goals with enthusiasm.
Outside of work, I recharge by surrounding myself with good company and dedicating time to gaming, a passion that sharpens my problem-solving and strategic thinking skills even in my free time.
Panoramica
1
1
year of professional experience
Esperienza lavorativa
IT Systems Administrator and Help Desk Technician
P.C.M. srl
Napoli
2020.01 - ad oggi
- ATM Technical Support for Intesa Sanpaolo
- Hardware Troubleshooting and Repair
- Help Desk Support
- Incident Ticket Management via ServiceNow
IT Service Desk – Intesa Sanpaolo (PATM Group) Level 2 Help Desk Consultant – ATM Management Service
- ATM Maintenance Management: Managed and coordinated maintenance interventions for Intesa Sanpaolo’s ATM network.
- Vendor Management: Dispatched and managed field technicians from various external providers, ensuring strict adherence to established SLAs (Service Level Agreements).
- Ticketing & Tools: Expert use of the ServiceNow platform and proprietary Intesa Sanpaolo applications for incident management.
- National Monitoring: Monitored machine downtime and technical failures across the entire national network.
- Stakeholder Collaboration: Maintained continuous interaction with vendors, telecommunications (TLC) support, and other specialized technical teams.
Cusomter Care Operator
TIM Italia
2018.01 - 2019.01
- Maintained and updated client databases using industry-specific CRM tools.
- Managed inbound calls to provide technical support, resolve issues, and deliver product information.
- Engaged with customers through live chat and email to ensure high-quality service.
- Consistently met or exceeded defined sales targets and KPIs.
Istruzione
Diploma - Liceo Scientifico
A.M. De Carlo Giugliano in Campania
Giugliano in Campania2016-01
Competenze
- IT
- MATM
- GT ATM
- Service Now
- Outlook
- Skype for Business
- Teams
- Excel
- Soft Skill
- Problem Solving
- Workflow Management
- Teamworking
- Public Speaking
LANGUAGES
- Italian: Native
- English: C1 (Advanced)
Cronologia
IT Systems Administrator and Help Desk Technician
P.C.M. srl
2020.01 - ad oggi
Cusomter Care Operator
TIM Italia
2018.01 - 2019.01
Diploma - Liceo Scientifico
A.M. De Carlo Giugliano in Campania